customers

American consumers and businesses should soon find it much easier to cancel subscriptions, "free trials" and other ongoing payments. The FTC has added what it's dubbed the "Click to Cancel" rule that means it must be as easy to cancel such ... arrangements as it is to start them. The regulation is formally known as the "Rule Concerning Recurring Subscriptions and Other Negative Option Programs." In this case "negative" means the provider will start or continue to take payments unless the user expressly cancels the arrangement. Free Trials Have Surprise Catch The FTC has been working on the ... (view more)

Microsoft says Russian hackers accessed its customers' emails during an attack earlier this year. It had previously only said Microsoft's own staff were victims. The company has not yet said how many customers are affected but says it has contacted ... them with details of the attack. Microsoft was breached by a group called Midnight Blizzard, believed to operate from Russia. The government there has not commented on the claims. The new revelations follow a Microsoft announcement in January that a small proportion of its corporate email accounts had been accessed by Midnight Blizzard. The attacks ... (view more)

DNA and ancestry site 23andMe has told victims of a major hack that it's their fault for not using unique passwords. The claim came in a letter aimed deterring victims from proceeding with a class action case. The site admitted last month that ... almost 7 million customers have been affected by a data breach. Hackers directly accessed personal data including DNA information of about 14,000 people. However, they were able to get some personal data of another 6.9 million people that enabled a feature to share information with potential relatives. Unsurprisingly, this led to legal action from ... (view more)

DNA and ancestry site 23andMe has admitted nearly 7 million customers are affected by a data breach. Both the breach itself and the way the site organizes its data contributed to what could be a legal disaster for the company. 23andMe is named after ... the number of segments of DNA that people share with each parent. The service involves customer submitting a DNA sample to be used either to check for genetic health conditions, get information about ancestry such as ethnic origin, or both. Customers can also agree to be put in touch with other customers when a DNA match suggest a possible family ... (view more)

Netflix has rejected proposals that would help fund network infrastructure by companies responsible for large amounts of Internet traffic. It says the European idea would effectively mean customers paying twice for the same technology. Officials in ... Europe are currently consulting on the proposals. The idea is that companies which deliver the most traffic would pay a tax with the proceeds going towards projects to expand and improve Internet connections. The officials argue that companies such as Netflix benefit from the wide availability of Internet connections, but don't currently contribute ... (view more)

Canadian communications giant Rogers is to give extra credit to customers hit by a 15-hour Internet outage. But regulators want to know more about what caused the problem and how it can be prevented in the future. The outage had a huge impact, ... partly because of the sheer size of Rogers' customer base. It has a reported 11 million customers in a country with a population of 38 million. To make things even worse, the outage also affected some critical infrastructure including emergency phone lines and bank machines. That's prompted the Canadian Radio-television and Telecommunications Commission ... (view more)

Apple has agreed to allow app developers to tell users how to save money on app payments. It's part of a settlement in a long-running dispute but it's not enough to satisfy some developers. At the moment, app developers who sell apps in the official ... Apple store can gather email addresses of customers. However, the developers are not allowed to use those addresses to tell customers about how to pay them directly for subscriptions and one-off payments relating to the app. In-App Messages Banned That's a blow to developers who use a "freemium" model where the app itself is free but ... (view more)

Comcast is to impose a 1.2TB monthly data limit on its broadband customers in all locations across the United States. The move affects 12 states that weren't already under the cap. Customers will be able to get unlimited data, but will have to pay a ... fee of $30 a month above their current charges. Those who don't "upgrade" will face an overage charge of $10 for each 50GB they use, with a maximum overage charge of $100. (Source: stopthecap.com ) The company already had the cap in 27 of the 39 states it served. Many of the remaining 12 covered markets where Comcast had competition with Verizon, ... (view more)

Google is doubling the top speed of its Fiber broadband service to 2Gbps, though it will cost $100 a month. It also says the speed will be available through its 'wireless' service for businesses. The original idea for Google Fiber - at least ... according to the company - was to use its buying power and technology to offer an alternative high-speed service in areas which either had no serious broadband available or were served only by a single company that exploited its monopoly. The problem is that while the service itself has had good reviews, Google doesn't offer it in many places. Only a ... (view more)

T-Mobile says it will give customers free scam-blocking tools to protect against misleading and fraudulent calls. The measures will also cover Metro and Sprint users. The program, dubbed Scam Shield, involves a range of tactics to combat bogus ... calls. The logic is to increase the chances of success against any particular attack. (Source: t-mobile.com ) Two of the features come via a dedicated smartphone app that analyzes incoming calls. The first, Scam ID, tries to identify calls that may be using a bogus identity or making unwanted marketing calls. Spam Calls Auto-Blocked Users can choose ... (view more)