customers

Netflix has called upon the Federal Communications Commission (FCC) to examine whether data caps are harming the expansion of broadband data. The company, which also has close interest on the subject, says the FCC might have a legal duty to take ... action on the matter. The company complained in particular about monthly data limits on home broadband such as those imposed by Comcast, which recently enforced a 300GB a month cap on some customers - along with steep overage fees ($10 per 50GB). However, Comcast now says the cap has been bumped to 1TB , with unlimited data available in some areas, ... (view more)

A hack of nearly 800,000 accounts on an adult entertainment site could be among the most embarrassing ever. The breach at "Brazzers" may expose some of the very personal tastes of the site's users. The stolen data doesn't come from the main Brazzers ... site, which sells access to videos the company has made itself. Instead, it comes from the site's discussion forum, where users can discuss the scenes on the site and talk about what they'd like to see in future videos. Passwords Stored Without Encryption The data is said to include 790,724 email addresses (not including ... (view more)

AT&T is dropping overage charges for mobile data plans. Instead of charging extra fees, it will slow down the connections of users who exceed their monthly data allowance. The move is accompanied by a general price rise, though it will only ... affect new customers or those existing customers who choose to change plans. The change makes AT&T the last of the three biggest carriers to drop mandatory fees for customers who go over their monthly data cap, an issue that became even more important as truly unlimited data plans were phased out across the industry. T-Mobile dropped overage ... (view more)

Washington state officials are suing Comcast for allegedly misleading customers over a service protection plan. The cable and broadband company is accused of selling a $4.99 a month plan that many customers didn't need, and which fell short of its ... promises. The Comcast "Service Protection Plan" is promoted as covering the costs that would normally apply when a Comcast technician visits a home. The promotion claimed to have covered "all chargeable service calls for 3 ... XFINITY services without additional service fees." Many Repairs Free, Anyhow According to the state ... (view more)

Verizon has agreed to pay a fine of $1.35 million for its use of controversial "super cookies." The files, which are solely used to track its own users, were set up in a way that made them difficult if not impossible to delete. Cookies are small ... text files placed on a user's computer by a website. In many cases, cookies have a perfectly legitimate use of identifying a visitor, even if the site doesn't have a login or registration system. Examples of such user might include a weather site automatically delivering a forecast for the user's preferred location, or a sports ... (view more)

ASUS has agreed to government supervision for 20 years after exaggerating the security of its routers. Officials say the company put hundreds of thousands of computers at risk. The company has agreed to a settlement in response to Federal Trade ... Commission (FTC) charges. The alleged breach of rules wasn't in the security flaws themselves, but rather that ASUS continuing to market the routers as "safe" was misleading to customers. Among ASUS's bold claims was that its routers could "protect computers from any unauthorized access, hacking, and virus attacks." This ... (view more)

Rumors suggest that Microsoft will allow Windows 10 users a way to access mobile data connections without having to deal directly with mobile carriers. The system would require a special Microsoft SIM card , and could make life easier for people on ... the move. There's no official confirmation Microsoft yet, but the company has already published an app in the Windows 10 store. At the moment the app, simply titled "Cellular Data", appears to be a placeholder while the 'further details' link points back to the main Microsoft website. The app description says it will let customers ... (view more)

Apple has reportedly ditched plans to launch an Internet-based alternative to cable TV. It is said to have failed to convince channel providers to back its plan for a cheap, basic subscription package. It's no secret that Apple has been working on ... such an offering for some time. The idea was to use gadgets such as the Apple TV box to offer a package that replaces the need for cable TV altogether, rather than simply supplementing it. Had the plan worked, it would have been the next stage of so-called " cord cutting ." That's the trend for people refer to as "cutting ... (view more)

Microsoft says its customers in Europe can now store data online in a way US security services can't access. It's a surprising and potentially controversial move from an American technology giant. The move follows a recent European ruling which ... means US firms can no longer ignore local regulations on data privacy. According to Microsoft, this affects data customers in 32 European countries connected to Internet-based Microsoft applications, including Office 365. Data Accessed Only In Specific Circumstances The data will be stored in two data centers in Germany, controlled by local ... (view more)

Google is offering advertisers a new service based around customer email addresses. It won't mean users will receive more spam emails, but may be considered a misuse of email list advertising. The service is called Customer Match. It involves ... advertisers uploading a list of email addresses to Google (for example, a company's mailing list); in turn, Google will then check that list against its own database of people who have signed up for a Google account. If there's a match between the two email addresses, it will then run advertisements for the company when the relevant person is ... (view more)