customers

Thu
18
Aug
John Lister's picture

AT&T to Drop Data Overage Charges

AT&T is dropping overage charges for mobile data plans. Instead of charging extra fees, it will slow down the connections of users who exceed their monthly data allowance. The move is accompanied by a general price rise, though it will only ... affect new customers or those existing customers who choose to change plans. The change makes AT&T the last of the three biggest carriers to drop mandatory fees for customers who go over their monthly data cap, an issue that became even more important as truly unlimited data plans were phased out across the industry. T-Mobile dropped overage ... (view more)

Thu
04
Aug
John Lister's picture

State Sues Comcast over Dodgy 'Service Protection Plan'

Washington state officials are suing Comcast for allegedly misleading customers over a service protection plan. The cable and broadband company is accused of selling a $4.99 a month plan that many customers didn't need, and which fell short of its ... promises. The Comcast "Service Protection Plan" is promoted as covering the costs that would normally apply when a Comcast technician visits a home. The promotion claimed to have covered "all chargeable service calls for 3 ... XFINITY services without additional service fees." Many Repairs Free, Anyhow According to the state ... (view more)

Tue
08
Mar
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Verizon Fined for Secretive Use of 'Super Cookies'

Verizon has agreed to pay a fine of $1.35 million for its use of controversial "super cookies." The files, which are solely used to track its own users, were set up in a way that made them difficult if not impossible to delete. Cookies are small ... text files placed on a user's computer by a website. In many cases, cookies have a perfectly legitimate use of identifying a visitor, even if the site doesn't have a login or registration system. Examples of such user might include a weather site automatically delivering a forecast for the user's preferred location, or a sports ... (view more)

Thu
25
Feb
John Lister's picture

FTC Cracks Down on Poor Router Security

ASUS has agreed to government supervision for 20 years after exaggerating the security of its routers. Officials say the company put hundreds of thousands of computers at risk. The company has agreed to a settlement in response to Federal Trade ... Commission (FTC) charges. The alleged breach of rules wasn't in the security flaws themselves, but rather that ASUS continuing to market the routers as "safe" was misleading to customers. Among ASUS's bold claims was that its routers could "protect computers from any unauthorized access, hacking, and virus attacks." This ... (view more)

Tue
12
Jan
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Microsoft May Offer Own Mobile Data Plan

Rumors suggest that Microsoft will allow Windows 10 users a way to access mobile data connections without having to deal directly with mobile carriers. The system would require a special Microsoft SIM card , and could make life easier for people on ... the move. There's no official confirmation Microsoft yet, but the company has already published an app in the Windows 10 store. At the moment the app, simply titled "Cellular Data", appears to be a placeholder while the 'further details' link points back to the main Microsoft website. The app description says it will let customers ... (view more)

Thu
10
Dec
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Apple Abandons Streaming 'Cable TV' Replacement

Apple has reportedly ditched plans to launch an Internet-based alternative to cable TV. It is said to have failed to convince channel providers to back its plan for a cheap, basic subscription package. It's no secret that Apple has been working on ... such an offering for some time. The idea was to use gadgets such as the Apple TV box to offer a package that replaces the need for cable TV altogether, rather than simply supplementing it. Had the plan worked, it would have been the next stage of so-called " cord cutting ." That's the trend for people refer to as "cutting ... (view more)

Thu
12
Nov
John Lister's picture

Microsoft to Offer Cloud Data Beyond NSA Reach

Microsoft says its customers in Europe can now store data online in a way US security services can't access. It's a surprising and potentially controversial move from an American technology giant. The move follows a recent European ruling which ... means US firms can no longer ignore local regulations on data privacy. According to Microsoft, this affects data customers in 32 European countries connected to Internet-based Microsoft applications, including Office 365. Data Accessed Only In Specific Circumstances The data will be stored in two data centers in Germany, controlled by local ... (view more)

Tue
29
Sep
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Google Ads to be Based on Your Email Address

Google is offering advertisers a new service based around customer email addresses. It won't mean users will receive more spam emails, but may be considered a misuse of email list advertising. The service is called Customer Match. It involves ... advertisers uploading a list of email addresses to Google (for example, a company's mailing list); in turn, Google will then check that list against its own database of people who have signed up for a Google account. If there's a match between the two email addresses, it will then run advertisements for the company when the relevant person is ... (view more)

Wed
26
Aug
John Lister's picture

Should Companies be Accountable for Leaked Customer Data?

Companies that don't do enough to protect customer data against hacking are more likely to be sued, thanks to a court ruling this week. A federal appeals court rejected an argument that the Federal Trade Commission (FTC) overstepped its powers by ... suing a company over three hacking incidents. The company is question is the Wyndham Hotel chain, in which 619,000 customers' credit card data was leaked. According to the FTC, Wyndham failed to use suitably complex login details on accounts, stored card data on its servers in unencrypted form, and did not use adequate firewalls to protect the ... (view more)

Thu
09
Apr
John Lister's picture

AT&T Fined $25M for Offshore Customer Data Leak

AT&T will pay a $25 million fine after regulators held it responsible for thieves taking personal details of 280,000 customers. The breaches were said to have occurred around November 2013 and April 2014, with the FCC beginning its investigation ... around May of 2014. It's the biggest ever such fine in the communications industry. The stolen information included the customers' names, part or all of their social security numbers, and some details about their account. On its own, the data wouldn't be enough for criminals to immediately steal money from customer's bank accounts, but could ... (view more)

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