customers

Verizon says it won't charge customers who live in areas hit hard by Hurricane Sandy for service lost during the massive 'superstorm.' On a case-by-case basis, the company will also consider helping people in other locations. The network says the ... fee waiver is part of an ongoing program to help victims and restore cellphone service. Under the program, Verizon will waive fees for customers in ten New York counties and twenty-one New Jersey counties. The deal involves waiving the fees for all domestic calls and texts made by customers in the designated counties between October 29 (when the ... (view more)

The U.S. Federal Trade Commission (FTC) has banned several companies from using spy software on computers they rent out. The banned software not only logged users' keystrokes but unobtrusively accessed the computers' webcams. PC Rental Agent is the ... software that appears to have been used in more than 400,000 "leasable" computers around the world, including those rented out by 1,617 rent-to-own stores in North America and Australia. (Source: ftc.gov ) The software is ostensibly designed to track down computers when rental customers disappear with the machines. However, the FTC has ... (view more)

US-based Internet firms will begin an anti-piracy partnership with major copyright holders by the end of 2012. However, it's a purely voluntary operation and customers thought to be pirating will get warnings before suffering any consequences. ... Several countries around the world, most notably France, have introduced "three strikes" legislation, under which customers suspected of illegally sharing copyrighted material get two warnings before having their Internet suspended or cut off altogether. These controversial laws have faced legal challenges. Critics argue it's unfair to punish people ... (view more)

Comcast has announced it will no longer freeze downloading by subscribers who use too much bandwidth. Instead, it will revise the monthly limit, and introduce extra charges for those who go over. At the moment, the company cracks down on users who ... consume more than 250 gigabytes (GB) in a month. Comcast first issues a warning, and then may suspend service for customers who refuse to cut down on their data use. The 250 GB limit will now be set aside while Comcast tests two alternative systems in sample markets. One alternative will be a system in which all customers operate under a 300 GB ... (view more)

A man who wants to launch an Internet Service Provider (ISP) that puts privacy first has raised more than $40,000 in a single day. However, he says it will take at least $1 million before the company can get off the ground. The project, known as the ... Calyx Institute, was stimulated by a 2004 Federal Bureau of Investigation (FBI) request for an ISP to provide information about its customers, accompanied by an order not to reveal that such a demand had been made. Nicholas Merrill was running that ISP, and he was stunned by the request. With the help of the American Civil Liberties Union (ACLU), ... (view more)

Facebook has launched a new tool that allows its users to compare how much electricity they consume and compare the number with their Facebook friends. The idea is to give millions of people some added incentive to cut down on their wasted ... electricity. The free application allows users to link their Facebook memberships to their power company accounts. As long as they give permission, they'll automatically have their total monthly power consumption published on their Facebook pages. The new tool will then rank each user against all their friends with the power-counting app installed. This ... (view more)

Security firm Symantec is urging all Windows users to disable "PCAnywhere" (a remote-control software program) on their systems immediately. The concern to disable the product dates back to 2006, when Symantec's PCAnywhere source code was stolen, ... but has never appeared in the open until now. Symantec says users running old versions of PCAnywhere could have their systems easily hijacked. A security bulletin on their site says that even the latest edition of PCAnywhere (version 12.5) is "at an increased security threat," and have urged customers to disable the software and ... (view more)

A recent Sears advertising mix-up has left many customers fuming with the company. In an online ad, the retail firm marketed a 16GB WiFi-only iPad 2 for just $69 -- one heck of a deal at approximately 86% off the retail price. Unfortunately, it was ... all just one heck of a mistake. Typically, this version of Apple's popular iPad 2 sells for about $499 through the parent company, meaning that the $69 deal represented an approximate savings of $490. Unfortunately, the many customers who thought they'd stumbled across a major bargain were informed that Sears would not honor the deal, with the ... (view more)

Some of America's leading Internet Service Providers (ISPs) have reached an agreement with movie and music companies to punish customers who breach copyright laws. But while the sanctions are lighter than rights owners would like, the move could ... still spark a legal debate. The deal involves AT&T, Comcast, Time Warner and Verizon, along with industry bodies for Hollywood studios, record labels and TV producers. It's being organized under the newly-formed Center for Copyright Information. Although it's an industry program and isn't governed by legal regulations, there are reports that White ... (view more)

It's only been a couple of months since Sony suffered one of the most devastating hacker attacks in the history of the video game industry. Experts now believe the company could be in the hole for over a billion dollars thanks to the breach, which ... exposed the personal data of over 100 million PlayStation Network (PSN) customers. Now, another game company has also been hacked, exposing the personal information of about 1.3 million customers. It's a smaller attack, to be sure, but evidence that the gaming industry is in no way prepared for such invasions. Sega Hedgehogged by Hackers Sega, one ... (view more)