customers

Apple has been fined US $6.6 million after remotely disabling iPhones that had been repaired independently. Regulators ruled it was wrong to claim the phone owners have violated their repair warranties. The ruling came in a court case brought by the ... Australian Competitor and Consumer Commission. It's similar to the US Federal Trade Commission (FTC) but with a more emphasis on protecting consumer rights. The case stemmed from a 2016 software update that disabled "unidentified" touch sensors, a part of the phone screen. With the sensor disabled, it became impossible to use the phone as it ... (view more)

An Internet provider has warned customers that "pirating online content could affect thermostats and security cameras." But the explanation is something of a stretch. The warning comes from Armstrong Zoom, an Internet Provider that serves several ... states from Ohio over to the Washington DC area. It's written to customers whose connections have reportedly been used to infringe copyright. The letter says customers won't face immediate action but will face sanctions for repeat offenses. That's similar of an industry-wide effort that tried to cut down on piracy (including a 'six strike' ... (view more)

T-Mobile is launching a special phone plan for seniors, following on from AT&T. The difference is that T-Mobile's plan covers data, making it more useful for smartphones. The T-Mobile plan allows for unlimited voice calls, texting and data use, ... albeit with some restrictions. Video playback is limited to standard definition, users can only share (tether) the connection with a computer at 3G speeds, and connections may be slowed if the user goes over 32GB of data in a month. (Source: t-mobile.com ) It's the same package available to all T-Mobile users, but at a special price for ... (view more)

A proposed class action lawsuit accuses Bose of selling personal data about customers who use its wireless headphones. But the claims are unconfirmed and the argument may be somewhat overstated. Customer Kyle Zak made the complaint about Bose ... Connect, an app for iPhones and Android devices. The app isn't mandatory to use, but is designed to make it easier to switch between different headsets and speakers on a Bluetooth connection without needing to repeatedly pair and unpair the devices. Podcast Choices Could Be Revealing According to the lawsuit, Bose uses the app to collect details of ... (view more)

Vizio is to pay $2.2 million in fines after tracking viewing habits on 11 million smart TVs without their owners' knowledge or permission. They then sold the details, including personal information, to advertisers. As part of a settlement, Vizio has ... now agreed to inform customers about the practice and promises to always get their express consent before tracking any viewing. It will also have to delete much of the data it has already collected. Vizio had relied on the idea that customers retained enough control because there was a setting named "Smart Interactivity" that could ... (view more)

Mobile users on "unlimited" data plans got a double dose of bad news this week. Verizon will be kicking the heaviest data users off the plan, while AT&T's remaining unlimited users face a price hike. Cellphone service providers have largely ... moved away from offering truly unlimited data plans over the past few years. That's partly because of a big increase in how much data mobile customers use, particularly as faster speeds made streaming video more practical. While new unlimited deals are almost non-existent, most providers have continued to allow people to keep existing ... (view more)

Internet service providers such as cable companies will no longer be allowed to use or sell personal data about customers without permission. The ban includes details about the sites and apps that a customer uses. It's part of a new set of rules ... issued by the Federal Communications Commission (FCC) after a 3-2 vote in favor by commissioners. The rules will be formally published soon, at which point ISPs will have a year to comply, though smaller providers will have a further 12 months after that. Providers will have to tell customers what data they collect, how they use it, and who if ... (view more)

T-Mobile has agreed to pay nearly $50 million after misleading customers about a supposed unlimited data plan. Unlike rival AT&T, it chose to settle with the Federal Communications Commission (FCC) rather than risk a court case. The agreement ... came after complaints from a customer who had signed up to an unlimited plan for mobile data use. It turned out that at times when the service was most heavily used T-Mobile "de-prioritized" -- in other words, slowed down -- data speeds for customers who used the most data. It's believed the threshold, which was never made public, was ... (view more)

Comcast is to offer cellphone service next year, targeting its existing customers. It will use a combination of cellphone towers leased from Verizon and its own wireless hotspots. The company is not revealing too many details at this point, but it ... appears it believes it will be able to offer a wider coverage area by using its existing network of around 14 million wireless hotspots. Customers Own Routers Part of Network That network is so large because it not only covers devices in public places such as coffee shops but also uses a "guest mode" on the wireless routers of many cable ... (view more)

The House of Representatives has passed a bill banning companies from gagging clauses that stop customers leaving online reviews. But the law doesn't mean customers are exempt from libel and related laws. The Consumer Review Fairness Act doesn't ... affect the legality of writing reviews itself. Neither is it anything to do with criminal law. Instead it's all about the terms and conditions that companies insist customers agree to before placing an order. These documents sometimes include a non-disparagement clause that says customers won't publish negative reviews of the companies ... (view more)