customers

Adobe has been the target of a major attack by hackers. The result: the personal information of roughly three million Adobe customers has been exposed. Adobe's senior director of security for products and services, Brad Arkin, says the attackers ... took aim at customer data and source codes for a wide range of Adobe products, including Acrobat, ColdFusion, and ColdFusion Builder. Adobe is less concerned about the latter, and says the source code leak does not mean there is an "increased risk to customers as a result of [the] incident." Adobe also says that their investigation of the hack has ... (view more)

Two weeks ago Google revealed that the Federal Bureau of Investigation (FBI) had been spying on its customers using National Security Letters that don't even require the approval of a U.S. judge. Now, Microsoft says the FBI is using the same ... strategy to snoop on its customers. National Security Letters (NSLs) are written documents issued by the FBI that force companies, including Internet Service Providers (ISPs), to hand over various types of information, including credit card details, banking data, and addresses, phone numbers, etc. NSLs Used to Access Microsoft User Accounts According to ... (view more)

The president of a US-based PC builder says that approximately 80 per cent of his customers choose systems running Windows 7 rather than the new Windows 8 operating system. Puget Systems is an independent PC supplier based in Washington state. The ... firm is similar to Dell or Hewlett-Packard (HP), except that Puget Systems focuses almost exclusively on assembling customized, high-performance PCs. In a recent interview, Puget Systems president Jon Bach says the vast majority of his customers aren't interested in acquiring the new Microsoft Windows 8 operating system (OS). Familiarity, Reputation ... (view more)

Verizon says it won't charge customers who live in areas hit hard by Hurricane Sandy for service lost during the massive 'superstorm.' On a case-by-case basis, the company will also consider helping people in other locations. The network says the ... fee waiver is part of an ongoing program to help victims and restore cellphone service. Under the program, Verizon will waive fees for customers in ten New York counties and twenty-one New Jersey counties. The deal involves waiving the fees for all domestic calls and texts made by customers in the designated counties between October 29 (when the ... (view more)

The U.S. Federal Trade Commission (FTC) has banned several companies from using spy software on computers they rent out. The banned software not only logged users' keystrokes but unobtrusively accessed the computers' webcams. PC Rental Agent is the ... software that appears to have been used in more than 400,000 "leasable" computers around the world, including those rented out by 1,617 rent-to-own stores in North America and Australia. (Source: ftc.gov ) The software is ostensibly designed to track down computers when rental customers disappear with the machines. However, the FTC has ... (view more)

US-based Internet firms will begin an anti-piracy partnership with major copyright holders by the end of 2012. However, it's a purely voluntary operation and customers thought to be pirating will get warnings before suffering any consequences. ... Several countries around the world, most notably France, have introduced "three strikes" legislation, under which customers suspected of illegally sharing copyrighted material get two warnings before having their Internet suspended or cut off altogether. These controversial laws have faced legal challenges. Critics argue it's unfair to punish people ... (view more)

Comcast has announced it will no longer freeze downloading by subscribers who use too much bandwidth. Instead, it will revise the monthly limit, and introduce extra charges for those who go over. At the moment, the company cracks down on users who ... consume more than 250 gigabytes (GB) in a month. Comcast first issues a warning, and then may suspend service for customers who refuse to cut down on their data use. The 250 GB limit will now be set aside while Comcast tests two alternative systems in sample markets. One alternative will be a system in which all customers operate under a 300 GB ... (view more)