customers

Mon
15
Jan
John Lister's picture

23andMe Blames Victims for Information Hack

DNA and ancestry site 23andMe has told victims of a major hack that it's their fault for not using unique passwords. The claim came in a letter aimed deterring victims from proceeding with a class action case. The site admitted last month that ... almost 7 million customers have been affected by a data breach. Hackers directly accessed personal data including DNA information of about 14,000 people. However, they were able to get some personal data of another 6.9 million people that enabled a feature to share information with potential relatives. Unsurprisingly, this led to legal action from ... (view more)

Fri
08
Dec
John Lister's picture

7 Million Affected By DNA Website Breach

DNA and ancestry site 23andMe has admitted nearly 7 million customers are affected by a data breach. Both the breach itself and the way the site organizes its data contributed to what could be a legal disaster for the company. 23andMe is named after ... the number of segments of DNA that people share with each parent. The service involves customer submitting a DNA sample to be used either to check for genetic health conditions, get information about ancestry such as ethnic origin, or both. Customers can also agree to be put in touch with other customers when a DNA match suggest a possible family ... (view more)

Wed
15
Mar
John Lister's picture

Should Streaming Sites Fund Broadband Expansion?

Netflix has rejected proposals that would help fund network infrastructure by companies responsible for large amounts of Internet traffic. It says the European idea would effectively mean customers paying twice for the same technology. Officials in ... Europe are currently consulting on the proposals. The idea is that companies which deliver the most traffic would pay a tax with the proceeds going towards projects to expand and improve Internet connections. The officials argue that companies such as Netflix benefit from the wide availability of Internet connections, but don't currently contribute ... (view more)

Mon
01
Aug
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Canadian Internet Outage Has Repercussions

Canadian communications giant Rogers is to give extra credit to customers hit by a 15-hour Internet outage. But regulators want to know more about what caused the problem and how it can be prevented in the future. The outage had a huge impact, ... partly because of the sheer size of Rogers' customer base. It has a reported 11 million customers in a country with a population of 38 million. To make things even worse, the outage also affected some critical infrastructure including emergency phone lines and bank machines. That's prompted the Canadian Radio-television and Telecommunications Commission ... (view more)

Tue
07
Sep
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Apple Offers Settlement in App Store Dispute

Apple has agreed to allow app developers to tell users how to save money on app payments. It's part of a settlement in a long-running dispute but it's not enough to satisfy some developers. At the moment, app developers who sell apps in the official ... Apple store can gather email addresses of customers. However, the developers are not allowed to use those addresses to tell customers about how to pay them directly for subscriptions and one-off payments relating to the app. In-App Messages Banned That's a blow to developers who use a "freemium" model where the app itself is free but ... (view more)

Wed
25
Nov
John Lister's picture

Comcast to Impose New Broadband Data Caps Nationwide

Comcast is to impose a 1.2TB monthly data limit on its broadband customers in all locations across the United States. The move affects 12 states that weren't already under the cap. Customers will be able to get unlimited data, but will have to pay a ... fee of $30 a month above their current charges. Those who don't "upgrade" will face an overage charge of $10 for each 50GB they use, with a maximum overage charge of $100. (Source: stopthecap.com ) The company already had the cap in 27 of the 39 states it served. Many of the remaining 12 covered markets where Comcast had competition with Verizon, ... (view more)

Thu
17
Sep
John Lister's picture

Google Offers Ultra Fast 2Gpbs Broadband

Google is doubling the top speed of its Fiber broadband service to 2Gbps, though it will cost $100 a month. It also says the speed will be available through its 'wireless' service for businesses. The original idea for Google Fiber - at least ... according to the company - was to use its buying power and technology to offer an alternative high-speed service in areas which either had no serious broadband available or were served only by a single company that exploited its monopoly. The problem is that while the service itself has had good reviews, Google doesn't offer it in many places. Only a ... (view more)

Thu
23
Jul
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T-Mobile Tackles Spam And Scam Calls

T-Mobile says it will give customers free scam-blocking tools to protect against misleading and fraudulent calls. The measures will also cover Metro and Sprint users. The program, dubbed Scam Shield, involves a range of tactics to combat bogus ... calls. The logic is to increase the chances of success against any particular attack. (Source: t-mobile.com ) Two of the features come via a dedicated smartphone app that analyzes incoming calls. The first, Scam ID, tries to identify calls that may be using a bogus identity or making unwanted marketing calls. Spam Calls Auto-Blocked Users can choose ... (view more)

Thu
21
Jun
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Apple Disabled iPhones due to 3rd Party Repair

Apple has been fined US $6.6 million after remotely disabling iPhones that had been repaired independently. Regulators ruled it was wrong to claim the phone owners have violated their repair warranties. The ruling came in a court case brought by the ... Australian Competitor and Consumer Commission. It's similar to the US Federal Trade Commission (FTC) but with a more emphasis on protecting consumer rights. The case stemmed from a 2016 software update that disabled "unidentified" touch sensors, a part of the phone screen. With the sensor disabled, it became impossible to use the phone as it ... (view more)

Wed
03
Jan
John Lister's picture

ISP Issues Bizarre Warning to Customers Engaged in Piracy

An Internet provider has warned customers that "pirating online content could affect thermostats and security cameras." But the explanation is something of a stretch. The warning comes from Armstrong Zoom, an Internet Provider that serves several ... states from Ohio over to the Washington DC area. It's written to customers whose connections have reportedly been used to infringe copyright. The letter says customers won't face immediate action but will face sanctions for repeat offenses. That's similar of an industry-wide effort that tried to cut down on piracy (including a 'six strike' ... (view more)

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