computer

Infopackets Reader Steve T. writes: " Dear Dennis, I am using a Windows 10 PC. This past weekend, my grandchild made some changes to my PC and now every time there is sound, the screen flashes. I have searched and searched how to fix this but I am ... cannot seem to find a solution. Can you tell me how I can make windows 10 stop flashing on sound? " My response: I have not heard of this issue before but suspected it may have something to do with the "Ease of Access" mechanism which has been built into Windows as far back as Windows XP. According to Microsoft, Ease of Access "helps make your PC ... (view more)

A European court says an employee shouldn't have been fired for sending private messages while at work. The European Court of Human Rights (ECHR) overturned a lower court decision and said the employee's right to privacy had been violated. However, ... the court said the verdict was largely about the specifics of the case and that it didn't constitute an absolute ban on monitoring staff computer use, or create a right to private Internet access while at work. The case involves Bogan Mihai Barbalescu, a Romanian man fired in 2007 after using Yahoo Messenger at work to send personal and intimate ... (view more)

Infopackets Reader William C. writes: " Dear Dennis, I'm have a problem with my sound after the latest Windows Update in Windows 10 (version 15063.540). If I use System Restore to roll back the sysetm (which then uninstalls the update), my sound ... works perfectly fine. In my Device Manager I have: a 'High Definition Audio Device' with yellow exclamation point warning, and two 'Realtek High Definition Audio Device' with no warning. I have uninstalled and reinstalled the Realtek audio drivers to no avail - the sound will simply not work! My system is connected to a TV via HDMI cable. If I use ... (view more)

A company selling spy software encouraged parents to use its tools to discover if their son was gay. It's now removed the article in question. Fireworld offers software that tracks use of a computer. It's designed to be installed by anyone with ... physical access to the computer, who then wants to track what somebody else is doing with it. The software treads a thin line under French law, which makes it illegal to install spyware (software that spies) on somebody else's computer. Fireworld warns customers to make sure they are acting legally, and there's at least an argument that it's legitimate ... (view more)

The next Windows 10 update will make shutting down or restarting a computer a smoother process. It will also make it slightly easier to switch back and forth between a phone and a computer. The changes are in the latest test build of the Windows 10 ... "Fall Creator's Update." That's the next twice-yearly update to Windows 10 that adds new features rather than simply fixing security and performance bugs. Normally in Windows, if you restart the computer (or it's automatically restarted by an update), you need to re-enter your login details. The same thing happens if you shut ... (view more)

Infopackets Reader Bob W. writes: " Dear Dennis, I believe that I have been scalped for a 3 year insurance policy and a 1 year extended warranty from Microsoft for the sum of $200.00. While going to Amazon's website, I received an alert that claimed ... that I was infected and that Microsoft was blocking my computer's further use and a phone number was shown to call. The listed URL was pointing to ' Secure Microsoft Support .' Based on that, I bit! 3.5 hours later and continued phone correspondence with 3 techs, my machine appeared to be functioning perfectly. The firm's name is ' LIVE PC EXPERTS ... (view more)

Infopackets Reader Felix S. writes: " Dear Dennis, I recently upgraded from Windows 7 to Windows 10, and now my Outlook won't send or receive email. Every time I try and check for email, I get a 'Cannot send or receive 8004010F' error. I've searched ... the Microsoft website on how to fix this issue but the instructions are absolutely horrible and did not solve my problem. I was wondering if you can help me fix the 'cannot send or receive' error 8004010F? I am willing to pay for your help! Much appreciated! " My response: I asked Felix if he would like me to connect to his system using my remote ... (view more)

Businesses around the world are reporting computer problems that appear to be another rapidly-spreading ransomware attack. It appears likely to be exploiting the same Windows flaw as the recent WannaCry attack. Details were still emerging at the ... time of writing, but high profile businesses including drug giant Merck, a British advertising agency and a Danish shipping company are known to have been compromised. Ukraine's government network also appears to have been hit. (Source: nytimes.com ) File Index Compromised As with WannaCry, the malware appears to be designed to lock up and encrypt ... (view more)

Infopackets Reader Mike B. writes: " Dear Dennis, I run a Windows Server 2003 box that has been fine until two days ago. Now, my CPU usage is 100% with multiple 'Update_Windows.exe' processes running. I've deleted the Update_Windows.exe tasks in ... Task Manager, but it keeps propagating. I did a virus scan, but it did not find anything; Malwarebytes antimalware also is not reporting anything. Prior to the infection, I installed the emergency May 2017 update to avoid the Windows SMB exploit / WannaCry ransomware infection . I understand Windows Server 2003 is no longer supported by Microsoft and ... (view more)

Infopackets Reader Howard N. writes: " Dear Dennis, In regard to the WannaCry Internet worm which can infect all Windows PCs that have not yet been patched using Windows Updates - how can I make sure that my Windows Update is operating properly, and ... that I am receiving my updates automatically? I enjoy your newsletter - please keep it up and have a nice day! " My response: Generally speaking: you should be able to go to the "Windows Update" service within Windows, and it should tell you when updates were last received. If you haven't received any updates for a while - or if you have your ... (view more)