computer

Infopackets Reader William O. writes: " Dear Dennis, I have a Samsung smartphone with a 16 GB SD card, which I use to store all my pictures and videos. I have taken the SD card out of my smartphone and placed it into an SD card reader, so I can copy ... files over to my computer. I get about 13% through the transfer and then I get an error message that says: 'Error 0x8007045D: the request could not be performed because of an I/O device error.' I then have the option to skip the current file; when I click that, the transfer resumes, but then it says it will take over 1 day to complete the transfer ... (view more)

Management at TeamViewer, a remote access computer tool, have confirmed that a "significant number" of users have fallen prey to hackers. However, the company insists that all evidence suggests that there is no flaw in the system, but is instead ... pointing fingers at its users. TeamViewer allows users to login to a remote computer (even their own) from anywhere with an Internet connection. Once connected, users can operate the computer just as if they had physical access to the machine. The security for the system works in two ways: first, users get a reference number that identifies ... (view more)

Infopackets Reader Dave C. writes: " Dear Dennis, I am currently running Windows 8.1 and am thinking to get the free version of Windows 10 before the deadline on July 29, 2016. I am currently running Hyper-V on my system and have a very important ... virtual machine that I've compiled. I was wondering if I upgrade to Windows 10, is there a chance that my virtual machine will stop working? I do not want to lose it. " My response: One of the beautiful things about virtual machines is that they are portable. So, if one of your virtual machines grew to eat up a lot of resources (for example), you can ... (view more)

One of the nastiest ransomware variants may have been defeated. Two security researchers have reportedly figured out a way to recover access to an encrypted computer without paying an extortion fee. Most forms of ransomware involve infecting a ... victim's computer and then individually encrypts files. That leaves the victim able to run Windows, but unable to access any of their data. The Petya variant is more dangerous as it encrypts the hard drive's master file table. That's a database which has the details of every files on a computer, including those for Windows itself. If the master ... (view more)

Infopackets Reader 'Colin' writes: " Dear Dennis, I have Windows 10 64-bit and when I try and run an old Visual Basic software program, it says 'This app cannot run on your PC'. I believe the Visual Basic program uses 16-bit architecture. So the ... question is, how can I run 16-bit programs on Windows 10 64-bit? " My response: The simple answer is that you cannot run 16-bit applications on 64-bit Windows directly , including Windows 10 64-bit. The same holds true when trying to run 16-bit applications on Windows 7 64-bit or Windows 8 64-bit. That said, there are workarounds to the problem. ... (view more)

Infopackets Reader Janie T. writes: " Dear Dennis, I wanted to know if I should use a VPN (virtual private network) to connect to my bank website. A service I came across called saferweb.com claims that they will encrypt my connection, but I don't ... know if they can be trusted or not. What do you think? PS: I love your daily infopackets letters - they are very informative. " My response: This is a good question. When visiting saferweb.com I noted the following statements on their site: "Safer Web gives you an extra layer of security against Internet hackers. By hiding your IP, we keep your ... (view more)

Infopackets Reader Perry F. writes: " Dear Dennis, I have two laptops with Windows 7 that I would like to upgrade to Windows 10. From what I understand, I can use the Microsoft Media Creation Tool to download Windows 10 in an .ISO file format. When ... that is done downloading, I would then burn the .ISO disc image file onto a DVD, then use the DVD to install Windows 10 onto my machines. The problem however is that I don't have a DVD drive on either laptop - so how can I use the .ISO format to install Windows 10? " My response: In a nutshell, an ISO file is an exact copy of an entire CD or DVD, ... (view more)

Infopackets Reader Fred L. writes: " Dear Dennis, I own an HP computer with Windows 7 and many of my programs keep crashing for no apparent reason. One of the biggest problems I have is that Windows Explorer crashes, then my desktop is reset; this ... happens over and over again, making it impossible to use the computer. I've scanned for viruses and malware and nothing as turned up. As such, I would like to reset the computer to factory settings and wipe out the entire hard drive, similar to when I first purchased the computer. There is something called HP Recovery Manager, but I don't fully ... (view more)

Infopackets Reader Guy P. writes: " Dear Dennis, A few days ago I turned my PC on and instead of booting into Windows, it went directly into Windows Startup Repair. It scanned the drive but then reported that 'Startup Repair cannot repair this ... computer automatically'. I restarted the system and tried to boot Windows normally, but again it went into the Startup Repair, and with the same results. I backed up my system previously from within Windows but there was no way for me to restore the backup (since the backup program runs inside of Windows). Long story short, I decided to format my hard ... (view more)

Windows 10 "phones home" thousands of times each day even with the most restrictive privacy settings, according to a newly published article. While the precise figures are in question, it highlights ongoing concerns about Microsoft monitoring. The ... experiment was carried out by a message board poster using the somewhat unlikely name of CheesesCrust. He decided to find out exactly what happens if Windows 10 is run with all tracking supposedly disabled. (Source: voat.co ) To do this, he used a virtual machine tool on a laptop to simulate installing Windows on a completely new machine. ... (view more)