Dennis Faas

Infopackets Reader Frank P. writes: " Dear Dennis, A friend of mine has a malware (or a virus) on his computer and can't get rid of it. He has tried to download various malware removal utilities online (such as malwarebytes antimalware, etc), but ... his web browser appears to have been hijacked and subsequently, malwarebytes won't download. What can he do to remove the malware? " My Response: Some malware will purposely block websites (such as malwarebytes) to prevent you from downloading and removing the infection. The easiest way to get rid of pervasive malware is to boot ... (view more)

Infopackets Reader 'miannone' writes: " Dear Dennis, I recently purchased a new [Windows 8.1] desktop computer (or so I thought) from a big box electronic store. It should be noted that I did not utilize the 'pay-for-setup' process that the sales ... people attempted to convince me was the only way to go. I took the machine home ... [and booted it up] first time. It went through all the necessary updates; ... [once complete, I started] the customization. It was then I noticed that [my hard drive already had a user named 'Sam' defined on it. For example, even though I am the only user on this ... (view more)

Infopackets Reader 'gfaas' writes: " Dear Dennis, What is your opinion of having two antivirus programs installed instead of one? I have Microsoft Security Essentials and Grisoft AVG antivirus. " My response: In my opinion, using two antivirus / ... antimalware programs is better than one for the same reason you would seek the advice of two independent doctors for a life threatening illness. That said, I suggest that you ensure both antivirus / antimalware programs do not conflict with each other, or you will run into resource issues that will cause your computer to slow to a ... (view more)

Infopackets Reader 'r clee' writes: " Dear Dennis, Every web browser I've used has the option to 'disable third party cookies'. Most articles I've read on privacy say not to allow third party cookies; however, recently, I visited tripadvisor.com to ... read a post, but found my comment wouldn't be accepted unless I enabled third-party cookies. Now, Google is telling me that my Firefox is 'outdated'. When I click the link to find out more detail, it says if I don't enable third party cookies, my email interface will switch to the plain vanilla HTML format ... [Is this] a stab at deeper data mining ... (view more)

Infopackets Reader 'mg_barrett' writes: " Dear Dennis, Is there a way to show a list of running processes (programs) in Windows? Also, how do I determine if a process is active or not? " My response: A process is said to be active if there is CPU or ... memory activity associated with the process. The opposite is also true; if there is no CPU or memory activity reported by a process, then it is considered to be an idle process. Process activity can be determined using various utilities mentioned below. How to View Active and Idle Processes in Windows You can use Windows Task Manager to view all ... (view more)

Infopackets Reader 'rseal54' writes: " Dear Dennis, I have a 6 year old Gateway computer with Windows Vista operating system and Service Pack 2 installed. I have a question regarding reinstalling Windows; I want to save all my data and installed ... programs to an external hard drive, then do a clean reinstall of the operating system. Is it possible to reinstall Vista with all the latest updates [automatically applied during the reinstall without using Windows Update]? Also, how do I get back all the items that were saved on the external hard drive? " My Response: That's an ... (view more)

Infopackets Reader John R. writes: " Dear Dennis, I have a question regarding how to make a custom built external 2.5 inch USB hard drive (similar to the Western Digital My Passport drive). First, can you tell me: do external USB hard drives operate ... similar to 3.5 inch hard drives found in PCs? Also, are 2.5 inch hard drives just as reliable as the 3.5 inch desktop PC hard drives? Lastly, do you have any recommendations for external 2.5 inch hard drive enclosures? " My Response: For what it's worth, the Western Digital MyPasport hard drive is a solid unit (I own the 2TB model ), but it tends ... (view more)

Infopackets Reader Dan F. writes: " Dear Dennis, When I run Windows Update, it tells me there are .NET Framework 3.5 updates available. Should I install these Windows Updates, even though my computer has .NET framework 4.5? Also, should I remove old ... .NET framework (versions 1, 2, etc) from the Windows Control Panel? Or will it cause problems? " My response: I recommend installing Windows Updates as soon as they are available (for the reasons I outlined in the comments section of yesterday's article), as the latest Windows Updates usually address bug fixes or security-related ... (view more)

Infopackets Reader 'Lagrangestacy' writes: " Dear Dennis, How can I recover a video from today that was deleted from my phone? " My response: You didn't mention which phone you have, so I will provide general information on file recovery for mobile ... phones using a PC. First and foremost: mobile phones use either micro SD memory card to store data, or internal phone memory, or both. Depending on where the deleted video is stored, you can try to use your Windows PC to recover the files. You can either: a) Take out your micro SD card in your mobile phone and attach it to the ... (view more)

A visitor chatted with me on the web site other day, and he had a question about the Windows Page file. He wrote: " I have a question in regard to optimizing Windows and its 'page file'. I have Windows 7 Professional (64 bit) with a 1 terabyte (TB) ... hard drive, and 8 gigabytes of RAM. My system uses a newer generation Intel processor (Core i5 or Core i7). My question is: do I really need a page file when I have 8GB of memory? In your opinion, which is better: having Windows manage my page file, or should I define a custom page file, or use no page file? " My Response: The short answer is that ... (view more)