sectors

Infopackets Reader 'Cindy' writes: " Dear Dennis, I have Windows 8.1 on my laptop which has been very, very slow. I decided to upgrade to Windows 10 hoping this would fix my problems, however I keep getting a message that ' The installation failed ... in the First_Boot phase with an error during Sysprep Operation ' (pic). I have been researching this problem for 2 days using Google, and have yet to find a fix that makes sense! Absolutely nothing I do seems to work! Can you PLEASE help? " Update 20200116 : I'm getting a lot of emails from folks asking for help on this. If you want this problem ... (view more)

Infopackets Reader Greeshma N. writes: " Dear Dennis, I have an external hard drive that has worked fine for years. Now the hard drive won't show up in My Computer, though it shows up under Devices and Printers - very strange! I have tried ... initializing the disk from Disk Management, but it won't format and I keep getting ' The request could not be performed because of an I/O device error '. I have tried cleaning up the disk by deleting items but it shows 0 bytes free and keeps giving me 'The request could not be performed because of an I/O device error'. What can I do to make this work? " My ... (view more)

Infopackets Reader Harlen W. writes: " Dear Dennis, I own a Dell PowerEdge T110 server, which runs Windows Server 2008 R2 Foundation and is equipped with a Dell Perc 300 RAID card . We have 3 x 250 GB hard drives in RAID 5 format attached to the ... Perc 300 RAID card. According to the Dell OpenManage Server Administrator (which we use to manage the RAID via the browser), the 'Alert' log file is reporting ' Device failed: Physical Disk 0:1 Controller 0, Connector 0 '. I would like to hire you to help me fix this problem, including testing the failed hard drive . If it passes, I want to put it ... (view more)

Infopackets Reader Phoebe A. writes: " Dear Dennis, Today I tried to free up some space on my C drive by moving files over to my external hard drive, but Windows gave me an error message, stating that 'Error during copy: the request could not be ... performed because of an I/O device error'. I've also tried using 'TeraCopy' to copy files over, but it keeps freezing on the same files. Can you help? " My response: If you receive an error that says "the request could not be performed because of an I/O device error" when trying to copy or move a file, that usually (but not always) indicates bad ... (view more)

Infopackets Reader Steve H. writes: " Dear Dennis, I have a RAID 1 set up with 4 hard drives in a mirrored array. Recently my RAID software reported that one of the drives was dropped from the array and has since been marked as 'rebuilding', ... however, during the rebuild process I keep receiving RAID controller errors that data could not be synced / written to the drive. I'm not sure what to do from here. Is there any way for me to independently check the drive for errors? I understand that if the drive is bad I should replace it, but I'm not even sure which drive is which. " My response: This ... (view more)