content moderation

Facebook and Instagram's "Oversight Board" received more than a million complaints about content moderation in its first year. But it investigated fewer than 100 and made public rulings in just 20 cases. The board is made up of independent members ... who have industry expertise but aren't connected to Meta, the company which owns both Facebook and Instagram. It has the power to rule on content moderation decisions, with the sites having to follow its judgment. It can also make recommendations for policy changes. Of the 1.1 million appeals from users, most involved content moderation for bullying ... (view more)

A former Facebook content moderator is suing the site's operators claiming the work mentally harmed him. Daniel Motaung says the low-paid work left him with post-traumatic stress disorder. Motaung is suing Facebook's owner Meta along with Sama, the ... contracting company that hired him for the work. He says he was misled by a job ad that implied content moderation was a small part of a wider customer service role. He was recruited in South Africa and relocated to work in Nairobi where he was paid the equivalent of $2.20 an hour. He says this relocation made it more difficult for himself and ... (view more)