i/o error

Infopackets Reader Phoebe A. writes: " Dear Dennis, Today I tried to free up some space on my C drive by moving files over to my external hard drive, but Windows gave me an error message, stating that 'Error during copy: the request could not be ... performed because of an I/O device error'. I've also tried using 'TeraCopy' to copy files over, but it keeps freezing on the same files. Can you help? " My response: If you receive an error that says "the request could not be performed because of an I/O device error" when trying to copy or move a file, that usually (but not always) indicates bad ... (view more)

Infopackets Reader Terrel W. writes: " Dear Dennis, I installed Windows 10 on my laptop about 2 months ago. Just recently the laptop has been extremely slow; whenever I click on anything, the cursor will spin for literally 3 to 5 minutes before I am ... able to do anything. Any action I take on the computer - whether it's a right click on the desktop, or launching the browser - results in the same spinning. This is not normal behavior! I have tried the Windows 10 Reset but it gives me an error. Can you help? " My response: I asked Terrell if he'd like me to connect to his system using my remote ... (view more)