remote desktop

Infopackets Reader Jill P. writes: " Dear Dennis, I use Microsoft Remote Desktop (RDP) to connect to virtual machines over my network. Most machines use Chrome as the browser. The problem I'm having is that certain actions in Chrome are unreadable ... when using remote desktop. For example: if I try to install a Chrome addon, a dialogue window is supposed to appear confirming that I want to enable the extension. Over RDP, this dialogue box and the text it contains is white and unreadable. There is no way to click on 'OK' to enable the extension. Another time I've seen this happen is if I'm trying ... (view more)

COVID-19 hasn't had much direct effect on the world of malware, but it may be why ransomware scams are getting scarily efficient. So says Microsoft in its latest "Digital Defense Report." The report is based on Microsoft's experiences through its ... built-in and standalone security measures on consumer and business devices and networks. It covers the year from July 2019 though June 2020. (Source: microsoft.com ) Microsoft suggests COVID-19 itself hasn't made much difference to most forms of malware. That's something of a surprise given more people are working from home and thus sending ... (view more)

Infopackets Reader Steve T. writes: " Dear Dennis, I run a small business, and with the COVID-19 pandemic we have been forced to work remotely from home. The problem we are currently facing is that there are important files on our office PC (server) ... that I need to share with other employees. Right now I'm having to send these files by email and it's a nightmare. I've looked into using TeamViewer to connect remotely to another computer , but the fees they charge are quite high. Also, I am worried that if TeamViewer got hacked, someone might be able to gain access to my network. The reason I'm ... (view more)

Infopackets Reader Jamil S. writes: " Dear Dennis, Lately I have been inundated with Microsoft virus alerts in my web browser claiming that my PC is infected and to call a 1-800 number to fix the problem. There is no way to dismiss the window. The ... Microsoft virus alerts appear suddenly and without warning, even if I'm on Amazon.com (for example). Sometimes the alerts have a very loud verbal pronouncement of a virus and insist that I call the number on the screen. Does Microsoft send virus alerts? Or is this fake? I have scanned my PC and it says no viruses. What gives? " My response: Does ... (view more)

If you're still on Windows 7 or earlier, you need to make sure you have a recent security patch installed as soon as possible. It fixes a very serious operating system exploit, dubbed "BlueKeep". Note that a firewall and antivirus will not block ... operating system exploits , which is why using an unsupported operating system is incredibly dangerous . The bug is in the way that Remote Desktop Protocol (RDP) works. Remote Desktop Protocol lets somebody on one computer see and control another computer in another location. It has some extremely useful applications such as working away ... (view more)

Infopackets Reader Tony G. writes: " Dear Dennis, Thanks for your previous article regarding RDP Wrapper , which allows me to connect to my media PC using more than one RDP (remote desktop protocol) session. This is incredibly convenient because the ... kids can be watching a movie on the media PC, I can still login to it through remote desktop without interrupting anything. The issue I'm having today is that Windows 10 recently updated to 10.0.17763.316 , and now RDP Wrapper is broken . I have gone to the RDP Wrapper website and found other users complaining of the same problem. Many forum posts ... (view more)

Infopackets Reader Barry S. writes: " Dear Dennis, I am having problems with my computer's display freezing randomly, though it usually happens within 3 minutes of booting into Windows 10. Oftentimes the system will lock up during boot. When this ... happens, my hard drive light on the PC keeps flickering away like it's still loading, which suggests to me that there is something wrong with my video card. I tested this theory by using remote desktop to connect to my main PC from my laptop. To my surprise the PC was still working as it should via remote desktop, though as I mentioned the display ... (view more)

Infopackets Reader Steve J. writes: " Dear Dennis, Last week two of my systems (one a PC, the other a laptop) upgraded to Windows 10 version 1803, otherwise known as the 'April Creators Update' version of Windows 10. Ever since then, I can't access ... my laptop from my PC, though my PC can see the laptop. If I try and access either one directly, Windows 10 says it can't find the computer. Also my remote desktop protocol (RDP) no longer works. Researching ' network unc path april creators update broken ' in Google reveals that this is an incredibly widespread issue. Can you please help? " My ... (view more)

Infopackets Reader Robert G. writes: " Dear Dennis, I own two computers that automatically upgraded to Windows 10 17134.1 , dubbed the ' April 2018 Update '. Ever since the upgrade to 17134.1, my remote desktop (RDP) and mapped network drives no ... longer work. Also when I click on File Explorer -> Network to view my shares, it says it can't find the computer on the network. It's strange because I can access computer A from computer B, but not the other way around. I have been trying to fix this for over 3 days now and no one on the Internet seems to have a solution. Can you please help me ... (view more)

Infopackets Reader Sam G. writes: " Dear Dennis, I hope you can help! I own a small business and we recently purchased a new, refurbished Server computer running Windows Server 2012 R2 DataCenter. I have set up the server as a domain controller, and ... now I'm trying to connect to the domain using my PC here at work - however, every time I try to connect, it gives me the error ' DNS name does not exist. (error code 0x0000232B RCODE_NAME_ERROR) '. Of course the error message is much longer than that. I am not a network administrator and admittedly not very knowledgeable when it comes to Windows ... (view more)