twitter post

If you are thinking of complaining on Twitter about a company's service, your grumble might be more effective than you think. A customer relations management firm is now offering a service that lets companies monitor and deal with comments about ... them on the site. Salesforce calls its product the 'Service Cloud' and already covers posts on Facebook. The Twitter functionality will be added free of charge to existing customer accounts. Complaints In Context While Salesforce uses some serious jargon in its publicity, their product is remarkably simple. It takes advantage of the fact that a ... (view more)