scammers

Infopackets Reader Bob W. writes: " Dear Dennis, I believe that I have been scalped for a 3 year insurance policy and a 1 year extended warranty from Microsoft for the sum of $200.00. While going to Amazon's website, I received an alert that claimed ... that I was infected and that Microsoft was blocking my computer's further use and a phone number was shown to call. The listed URL was pointing to ' Secure Microsoft Support .' Based on that, I bit! 3.5 hours later and continued phone correspondence with 3 techs, my machine appeared to be functioning perfectly. The firm's name is ' LIVE PC EXPERTS ... (view more)

Microsoft has warned that scammers are trying to trick users with a fake "Blue Screen of Death" error message. The idea is to fool users into calling a bogus 1-800 tech support hotline. The Blue Screen of Death is an unofficial name given to a ... particular type of error message which appears when a Windows computer suffers a serious malfunction. In most cases, once the screen appears the only option is to reboot the computer, usually by switching it off with a physical power button or by resetting the machine with a reset button (if it is available). The idea of the screen is to give ... (view more)

Infopackets Reader "AJ" writes: " Dear Dennis, After having a conversation with Microsoft tech support yesterday, I realized that I was scammed. I took necessary steps to cancel credit card. I do not do business on my machine - just communication ... with friends, etc. I do see that the techs that took my money have done some work on my computer and it seems to run a lot better. Question: is it still harmful to leave my computer as-is, or should I hire another tech to clean my machine again? The people that took my money also gave me their phone numbers so that I can be in contact with them at ... (view more)

Is there fair play amongst ransomware scammers? A particularly lazy variant of "ransomware" is making its rounds, though researchers say that paying up will never pay off. For the most part, ransomware usually involves a nasty malware program ... encrypting files on a PC, followed by a promise of a decryption key - but only if the victim pays a ransom. It would make sense that if people stopped believing this would happen, they would stop handing over the cash. Files Deleted Rather Than Encrypted Now security company Talos has spotted a variant where there's absolutely no prospect ... (view more)

Infopackets Reader Robert C. writes: " Dear Dennis, The other day I received a warning that 'Your Avast! Firewall has been breached and a Trojan Horse is infecting your computer. Call 1-888-698-3247.' I'm a computer novice and I panicked. The ... warning seemed to appear as part of the operating system, and not the browser. I say this because the warning appeared on the screen, with a voice screaming at me, and I had no idea how to stop it. I held down the power button to force the computer to shut down. I waited three minutes, then powered back up ... but it went right back to the warning and ... (view more)

Have you ever received a suspicious phone call from someone claiming to work for Microsoft's technical support department ? Late last week Microsoft announced that it had sued two technical support companies alleged to have infringed on several ... Microsoft trademarks. According to the firm, these companies called people at home offering support for non-existent problems with the Windows operating system. Microsoft says many people were tricked by the scheme and paid the scammers money for their assistance. Scammers Claim to Represent Microsoft "Defendants have utilized the Microsoft ... (view more)

Microsoft says the number of telephone scams involving fake Windows support technicians is on the rise. That means more criminals are executing schemes designed to dupe legitimate Windows users out of their hard-earned money. Most of the scams ... involve cold callers claiming to work for Microsoft. In this scenario, the victim is told that their computer is infected with some kind of damaging malware. Based on this author's experience, oftentimes the calls originate overseas - usually from India, with the caller having a thick accent. Scammers Sell One-time or Subscription-based "Solutions ... (view more)