refund

An Italian consumer agency is suing Microsoft because it experienced difficulty getting a refund for an "unwanted" copy of Windows 7 which came pre-bundled with a new PC. If it gets as far as a verdict, it could set a legal precedent. The case ... involves Vincenzo Donvito, a man which resides in Florence, Italy. He bought an ASUS Eee PC netbook that came pre-bundled with the starter edition of Windows 7 already installed. Donvito later decided he did not want to use Windows 7 Starter and instead wanted to replace it with an alternative operating system (OS) for his Eee PC. (Source: ... (view more)

Apple has been criticized over its refusal to refund users who buy iPhone applications ("app") that don't work properly. In most cases, the firm only gives refunds if the app fails to download correctly, but not if the app itself is faulty. The ... issue gained attention when it was raised by New York Times blog writer Eric Taub. He complained that the refund policy means users don't have any opportunity to try an app and get their money back if it is of poor quality. (Source: nytimes.com ) Apple Refusing Refunds for Broken Apps However, David Coursey of PC World notes that in some ... (view more)

A British newspaper claims Apple ordered a customer whose iPod exploded to keep quiet about it. The Times says the company refused to refund the customer unless they signed a confidentiality agreement. Ken Stanborough one day found his daughter's ... iPod overheating to the point when he could no longer hold it. He threw it from his back door and within 30 seconds it exploded and flew "10 feet in the air." He contacted both the retailer where he bought the device, Argos, and Apple itself. Eventually he received a letter from Apple offering him a full refund but denying any liability. The letter ... (view more)