permissions

Infopackets Reader Bob T. writes: " Dear Dennis, I just upgraded to Windows 10; unfortunately the Windows 10 upgrade corrupted my Start menu and tray bar, so I decided to do a clean install - which also means I have to reinstall all my programs. I'm ... now trying to install MS Office 2010 on the machine, but the MS Office setup.exe program keeps telling me 'Error 1317: Setup Cannot Create Directory C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office', and then rolls back and cancels the installation. I have tried using my original MS Office disc, and have also downloaded MS ... (view more)

Infopackets Reader Gord F. writes: " Dear Dennis, I am trying to upgrade from Windows 7 to 10 but every time I run the upgrade, it fails with an error message: '0x8007002cf - 0x4000d - The installation failed in the second_boot phase with an error ... during migrate_data operation,' then reverts back to Windows 7. I have tried upgrading 3 times but it keeps failing. I don't know what to do. Can you help? " Update 20200116 : I'm getting a lot of emails from folks asking for help with this problem now that Windows 7 has officially reached its end of life as of January 14, 2020. If you need help ... (view more)

Infopackets Reader 'David' writes: " Dear Dennis, I have Windows 10, and the updates keep failing. Also, when I try to update Creative Cloud (to upgrade my Adobe Photoshop), it gets to 54% complete and then I receive a message stating that 'Another ... installation is in progress' error. I also received a very strange error message when attempting to install Classic Shell: 'User System has previously initiated an install for product (Microsoft Office). That user will need to run that install again before they can use that product. You current install will now continue.' I click OK and it will ... (view more)

Infopackets Reader 'Kathy aka VJ' writes: " Dear Dennis, In regard to John Lister's article ' Windows 10 install surprising users ' - how about an article about switching to Linux instead of Windows 10, including a how to, cost, warnings, software ... compatibility, etc. I've just about had it with Microsoft and it's aggressive tactics, trying to get me to install Windows 10 with its 'gotcha' updates . As such, I am thinking it's time to get myself out from under the Microsoft umbrella. I am expert with MS Office and would hate to switch, but if it won't run under Linux, I may have to stick with ... (view more)

Infopackets Reader Leslie B. writes: " Dear Dennis, I just recently upgraded to Windows 10 and now when I run iTunes, I receive error 54 - whatever that means. I am unable to access anything in iTunes. Can you help? " My response: From what I ... understand, iTunes error 54 refers to a general input/output (I/O) error. This means that iTunes is having trouble reading or writing to a file or folder on your hard drive. This can be caused by various things, including a corrupt file, locked or inaccessible files or folders, or if an .m4a file could not be converted to a lower bit rate. The latter ... (view more)