internet explorer

Infopackets Reader 'Emmy-Lou' writes: " Dear Dennis, I am having trouble accessing eBay. The error message I get is: 'This site can't be reached. The connection was reset.' Other times, it is 'This site can't be reached. eBay unexpectedly closed the ... connection'. On the page with the error message, it says to: 'Try: Checking the connection, checking the proxy and the firewall, and Running Windows Network Diagnostics'. The official error message is ERR_CONNECTION_RESET (but sometimes it is ERR_CONNECTION_CLOSED ). Can you help? " My response: Troubleshooting this error message can be rather ... (view more)

A newly discovered Internet Explorer bug means rogue websites can track the next site a user visits, or even the next search the user makes. While it's not necessarily devastating in itself, the researcher who found the bug says it is a sign ... Microsoft isn't paying enough attention to its old browser. The bug means that a 'rogue' web page could access the content of whatever the user types in to the Internet Explorer address bar as soon as they press the Enter key. This would normally be another website address, but the way Internet Explorer works means it could also be a search term. Security ... (view more)

Infopackets reader Julia R. writes: " Dear Dennis, I recently installed Windows 10 and while cleaning things up, inadvertently installed a program called 'Advanced PC Care' from my Download folder. Now when I go to use Internet Explorer 11 and Edge ... in Windows 10, I receive an error message stating: 'There is a problem with this website's security certificate,' no matter what website I try and visit. I have uninstalled the Advanced PC Care program but both IE11 and Edge are broken. I am completely at my wits end. Can you help? " My response: I asked Julia if she would like me to connect to her ... (view more)

Infopackets Reader Sally S. writes: " Dear Dennis, I just upgraded to Windows 10. Prior to that I was using Windows 7, with Internet Explorer as my main web browser. After upgrading to Windows 10, I gave the 'Edge' browser a try but didn't like it, ... so I decided to go back to Internet Explorer. Unfortunately, it seems that the upgrade to Windows 10 broke my Internet Explorer search - previously I could type in whatever I wanted to search for in the address bar, but now it keeps telling me that 'This page can't be displayed' and 'Look for the page with your search engine', and 'Refresh the page ... (view more)

Infopackets Reader Gerry O. writes: " Dear Dennis, I am running windows 8.1 and have a program that reports an ntdll.dll failure. Will an upgrade to Windows 10 (not clean install) create a new ntdll.dll file, would I need to do a clean install of ... windows 10? Is there another way of getting a clean ntdll.dll file without upgrading? " My response: The file ntdll.dll is typically located in c:\windows\system32, and in very old versions of Windows (such as Windows XP), in the c:\i386 directory. The ntdll.dll file is a legitimate dynamic link library file (DLL) and is referred to as the "NT Layer ... (view more)

Infopackets Reader Sammy T. writes: " Dear Dennis, I own two systems running Windows 10; my laptop just updated yesterday and I confirmed that it's running the latest version of Windows 10 (10586.104). However, my desktop PC is still running an ... earlier version (10586.63) and hasn't been updated in over a month. When do a manual check for Windows Updates on the PC, it says 'checking for updates ...' and continues to do so for a very long time, until I receive the windows update error 0x800705b4. Any idea how I can get my desktop PC updated to Windows 10 version 10586.104? " My response: I also ... (view more)

Infopackets Reader Tim T. writes: " Dear Dennis, My Windows 7 was corrupt and I did a Windows Repair Install to fix it, whereby I used my original Windows 7 DVD (with Service Pack 1) and reinstalled Windows over top of Windows to fix the corrupt ... system files. After Windows finished installing, it downloaded 230+ updates. Everything went fine except I receive Internet Explorer 10 error 9c59 when updating from Internet Explorer 8. I tried to download the full version of Internet Explorer 11 using the 'offline installer' file to get around this problem, but also received error code 9c59 even ... (view more)

Infopackets Reader 'dbrumley' writes: " Dear Dennis, I've had a problem lately with Firefox when visiting Amazon's website. I get a pop-up window saying a 'script on this page is either busy or not responding'. There are 3 buttons that say Stop ... script, Ignore error, and Debug script, along with an option that says 'Don't ask again'. I've tried using the 'Stop script' button, which closes the window, but the browser slows down and the window re-appears. The 'Ignore error' button does the same thing. The 'Debug script' button opens a window with what looks like HTML, but I can't make heads or ... (view more)

Infopackets Tina V. writes: " Dear Dennis, I just upgraded to Windows 10 and am using Edge as my default web browser -- it's very different than Internet Explorer. Can you tell me: how can I change the start page in Edge? Right now it opens up with ... a bunch of tiles, asking me "where to" - and I don't like it. I'd much change my home page in Edge to start with Google.com. Any help you can offer would be appreciated! " My response: Changing the start or home page in Edge is much different than Internet Explorer, mostly because Microsoft Edge is made for touch-enabled devices. That said, getting ... (view more)

Microsoft is to ditch support for all but the latest edition of Internet Explorer. The news coincides with reports that Microsoft's new Edge browser is rapidly falling from favor. The discontinued support Internet Explorer affects versions 8, 9 and ... 10 and will end on Tuesday, January 12, 2016. That will mark the final update for those systems, which will simply consist of an on-screen notification urging user to upgrade to Internet Explorer 11 or Edge. Officially, only Windows 7, 8, and 10 can run Internet Explorer 11, while Edge runs on Windows 10. Unlike some browsers such as Firefox ... (view more)