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Google has cracked down on a key method that scammers used to distribute Android malware through the Play app store. But like a game of whack-a-mole, the scammers are adjusting their tactics for greater success. The Google change is to the way it ... handles accessibility tools on Android devices. These include screen-readers, voice input systems and other modifications for users to interact with the device. Such tools often need access to key components such as the camera, microphone or speakers, access that can be abused by malware. Google relaxes the security and permissions system on such ... (view more)

Infopackets Reader Simon J. writes: " Dear Dennis, Last week I had a fake 'virus warning' error message pop up in Chrome while I was viewing Amazon.com. It said my computer was infected and to call a 1-800 number to 'fix' the 'problem'. After ... reading your articles, I knew it was a scam. At any rate, I did an antivirus and antimalware (malwarebytes) scan on the system - both said my system was clean. Flash forward a few days later and I got another fake 'virus warning' in Chrome. At this point I uninstalled Chrome, then deleted the c:\users\[my user name]\appdata\local\google\chrome folder ... (view more)

Microsoft is asking users to think twice before installing browsers such as Firefox and Chrome. A "warning message" is being tested in Windows 10. The message has been spotted by people in the Windows Insider program that lets them get early access ... to new features. The idea is to test the features on computers being used out in the 'real world' rather than in Microsoft labs. One such user has posted a screenshot of a message that appeared when they attempted to install Mozilla's Firefox browser. It reads "You already have Microsoft Edge - the safer, faster browser for Windows 10." ... (view more)

Infopackets Reader Joe P. writes: " Dear Dennis, I have Windows 7 Ultimate 64bit. I am trying to install 'ON1 Photo Editor' on my machine which requires Microsoft Visual C++ 2015 Redistributable. The installer package for the ON1 Photo Editor ... includes the Microsoft Visual C++ 2015 Redistributable as part of the installation. During the installation, however, the Microsoft Visual C++ hangs during the install and does not proceed. I have let it sit for over 24 hours and nothing happens - the installation hangs and ultimately fails . I should also mention that my Windows Update is also broken ... (view more)

Infopackets Reader Jerry C. writes: " Dear Dennis, I took your advice on antivirus and tried to install Avast! using minimal settings, but the install fails with an error message ' Avast cannot be installed into the folder you entered (directory not ... empty) '. I have searched for the answer to this but no one seems to know the answer. Can you help? " My response: I asked Jerry if he would like me to connect to his machine using my remote desktop service and he agreed. I have not seen this error message before, and tried running the "Avast Uninstall Utility" to clean up any left-over remnants ... (view more)

Infopackets Reader Mike B. writes: " Dear Dennis, I just read John Lister's article on ' 700M Android Phones Contain Chinese Spyware ', and I have a related question. I've just bought myself a Windows 10 phone (Lumia 640 XLT LTE). I like it, but am ... unsure what I need to do, if anything, about antivirus / malware protection. I'm a bit paranoid about this stuff and keep my home PC up to date and protected, and backed up. I read in a number of places that it's not necessary to have antivirus / anti-malware software on the Windows Phone. Is this true, or do I need some form of malware protection ... (view more)

If you've deliberately avoided upgrading to Windows 10 up until now, you may need to re-check your Windows Update settings. Two forthcoming changes to Windows Update means Windows 10 could install by default without users realizing. Unlike with ... previous systems, Microsoft is treating Windows 10 as literally being an update to Windows 7 and 8 in the same way as ordinary bug fixes and feature additions. That's how it was previously possible to "pre-register" for the free upgrade and have it installed automatically on launch date without having to specifically search out a ... (view more)

Windows 10 is now available. While there's no immediate rush to get it (the upgrade is free for another year), here are some of the basics to know if you're thinking of trying out the new system. Can I get Windows 10 right away, or do I have to ... wait? Many users are still waiting for Windows 10 to download to their computer, even though they have reserved their free upgrade using the 'Get Windows 10' app via the tray bar. It is possible, however, to forcefully download Windows 10 directly from Microsoft's website as an in-place upgrade or as an .ISO, which is used to create a bootable ... (view more)

Infopackets Reader Patricia C. writes: " Dear Dennis, I have successfully reserved my copy of Windows 10 using the 'get windows 10' app on my desktop. I am having second thoughts about whether or not Windows 10 will install properly, so I'm not sure ... if I should cancel it . I might just wait for the Windows 10 ISO, so I can do a clean install . Question: if I go ahead and let Windows 10 install through Windows Update (which is due July 29), how will it be installed? Will Windows 10 be installed automatically? If the install fails will I be able to get my files back? " My ... (view more)

Infopackets Reader Ed H. writes: " Dear Dennis, Regarding Windows 10: do I have to reinstall my programs once Windows 10 is installed, or will everything move over automatically? I'm confused because I read that if I install Windows 10 I will have ... to reinstall programs, but other websites say that I won't have to reinstall any programs. How can I know for sure? " My response: Most users will be doing an 'in-place upgrade' through Windows Update; in that case, most of your programs (including your user data) should automatically move over without any problems. On the ... (view more)