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A Californian city will pay $350,000 to two men it falsely accused of hacking its Dropbox account. Officials in Fullerton, California had actually sent a link that granted the access. The case involves two bloggers, Joshua Ferguson and David Curlee, ... who wrote about local government and regularly requested documents under public record laws. As some of these files were very large, officials would often upload them to a Dropbox folder and provide a link granting access. However, one such response in 2019 also mistakenly included a link giving access to a separate folder that included documents ... (view more)

Infopackets Reader David C. writes: " Dear Dennis, I am running out of space on my C drive (SSD) and I would like to move my entire Steam folder to the D drive. Currently I have a 1 TB SSD on C and the D drive is a 4 TB regular hard drive. Every ... guide I've looked at on the Internet explains how to do move each Steam game one at a time, but I've got over 20 games installed on here and that would take forever. What I would like to do is move all Steam games to another drive in one go. I don't understand why this is so difficult. I'm afraid I may screw something up if I don't do this right - in ... (view more)

Infopackets Reader Joni D. writes: " Dear Dennis, I have a gmail account, and over the years I've signed up for a few newsletters and promotions. Long story short, my gmail inbox contains 44,000 emails in total; 38,000 of those emails are located in ... the 'promotions' folder. I've logged into gmail.com and tried to mass delete my gmail inbox, but I have no idea how to do that. Selecting 50 items per page and clicking 'delete' would take years to clean out my inbox. Do you know how I can mass delete my gmail inbox , spam, promotions and similar from my gmail account? " My response: I rarely ever ... (view more)

Infopackets Reader Jill A. writes: " Dear Dennis, I have installed Kodi media center on my media PC, which is connected to my HDTV in the living room. We use Kodi to play videos that we download off the Internet. I have two children under the age of ... 10 that I don't want accessing R rated movies and was wondering if there is a way to lock or password protect folders in Kodi ? I have searched for 'Kodi password protect folder' using Google but the instructions were confusing. Can you help? " My response: In a nutshell, it is possible to password protect folders in Kodi after first setting a " ... (view more)

Infopackets Reader George F. writes: " Dear Dennis, I just purchased a new AMD Ryzen 1700 CPU, motherboard, and RAM for my computer - wow what a speed difference! Before I installed the new hardware I backed up all my data using Macrium Reflect. I ... would like to move Firefox to my new computer. I just read your article about moving Thunderbird to a new computer and was wondering if the steps are the same? " My response: Moving a Firefox user profile over to a new computer (or new user) is almost identical to moving over a user profile in Thunderbird, though the folder locations are different. ... (view more)

Infopackets Reader Barry P. writes: " Dear Dennis, I have an HP computer running Windows 10 (previously upgraded from Windows 8), and it's running very slow. I'd like to reinstall Windows - but before I do that, I want to back everything up onto ... external hard drive. I want to keep the backup as small as possible - as such, I noticed that I have a 'C:\System Recovery' folder with 'C:\System Recovery\Repair' and 'C:\System Recovery\Repair\Backup' subfolders. The 'C:\System Recovery' folder is taking up 40GB of data and I'd like to know if it's safe to delete. I have another machine here and I ... (view more)

Infopackets Reader Tom T. writes: " Dear Dennis, I recently had to reinstall Windows and I'm trying to clean up the root directory of my C drive to keep things tidy. I have a Windows.old.000 folder that I would like to remove, but every time I try ... to delete it, I get a window that says 'You need permission to perform this action' and nothing gets deleted. I've tried ccleaner (crap cleaner) and check marked the 'Delete old windows installation' option (under the Advanced menu), but that doesn't work, either. What do I have to do to remove the Windows.old.000 folder and its contents? " My ... (view more)

Infopackets Reader Ron C. writes: " Dear Dennis, I have several drives on my network that I'd like to defrag, but none of the defrag software programs I've tried allow me to defrag a network drive. Any suggestions on how to defrag a network drive, ... or a program that can provide this functionality? " My response: The reason you can't find a program to defrag a network drive is because this is not possible - the easiest way to explain "why" is that the remote drives are owned by another operating system. Simply put: your system does not have permission to move these files around. With ... (view more)

Infopackets Shelly R. writes: " Dear Dennis, Every once in a while, when I try and delete a folder on my network share, Windows tells me that 'This action can't be completed because the folder or file in it is open in another program'. I click the ... 'Try again' button multiple times but that rarely ever works. Can you please tell me why this keeps happening and what I can do to delete the file / folder? " My response: The reason why you receive the 'File in use' error (or 'Folder in use' error) is exactly that - the file or folder is in use by some other program, however, Windows isn't saying ... (view more)

Infopackets Reader Denise N. writes: " Dear Dennis, Thanks for your article on ' How to Fix: Increase Taskbar Thumbnail Preview in Windows 7, 8, 10 '. I have a similar question. I recently purchased a new PC with Windows 10, and the monitor ... resolution is 1920 x 1080. The problem is that when I go to My Pictures folder, the picture thumbnails are too small and I have a hard time figuring out what is in the picture thumbnail preview. I have tried setting the icons to 'Large', which is a bit too small, but when I set it to 'Extra Large' it is way too big. How can I make the picture thumbnails in ... (view more)