error code

Infopackets Reader Stuart G. writes: " Dear Dennis, I recently upgraded from Windows 7 to Windows 10 and everything was fine for a few days - then all the sudden Windows 10 got stuck in a reboot loop. The error message is VIDEO DXGKRNL FATAL ERROR . ... The error is displayed on a blue screen for a few seconds, then the computer reboots and does the same thing ad infinitum. I have researched VIDEO DXGKRNL FATAL ERROR on Google and came across websites that suggest doing a malware scan or 'sfc /scannow' to fix corrupt operating system files, or downloading a utility to repair drivers but I can't ... (view more)

Infopackets Reader Alan B. writes: " Dear Dennis, I rebooted my laptop recently, and now my keyboard has completely stopped working. I looked at the status of my keyboard under Device Manager and it reports that my keyboard is a 'Standard PS/2 ... Keyboard' with an error code 39. The specific error message is: 'Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)'. I have scoured the Internet and have tried various registry 'fixes' online, but nothing works! You fixed my computer a few years back using your remote desktop support service, and ... (view more)