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Infopackets Reader Gail N. writes: " Dear Dennis, I have two HP laptops: one that came with Windows 7 and the other with Windows 8. I have already upgraded both laptops to Windows 10 using the 'get Windows 10 app' via the desktop. My question is: ... what happens if Windows 10 fails and I need to factory restore my laptop? Will I get back Windows 10 or will it reload the original operating system (Windows 7 or 8)? I ask because both my HP laptops have a 'factory restore' partition which I can access by pressing F11 on my keyboard during bootup. Also, is there any way to fix my laptop without ... (view more)

Microsoft has confirmed it has downloaded Windows 10 to some Windows 7 and 8.1 computers without express permission. The download comes through the Windows Update process and takes up space, but doesn't install the new system unless the user chooses ... to do so manually. The issue came to light when some users noticed that their hard drives had less free space than expected, then dug down into hidden files and folders to discover data related to Windows 10. In theory the Windows 10 installation file should only be 3GB, but some users have reported a 6GB file. The situation has been the ... (view more)

According to Microsoft, 75 million devices are already running Windows 10. That's an impressive total, though the company still has a long way to go to hit its target of one billion users within the first three years. The figures came in a series of ... Twitter posts by Yusuf Mehdi, the Microsoft executive responsible for marketing Windows. The 75 million figure comes just under a month after Windows 10's release, with 14 million downloads alone on launch day. (Source: windows.com ) It's hard to compare the Windows 10 early adoption rate with Microsoft's previous operating system. While ... (view more)

Infopackets Reader Rob B. writes: " Dear Dennis, I have a Dell D630 laptop and an Acer Aspire One D-150 that I managed to install Windows 7 on. The Dell laptop is Windows 7 64-bit, while the Acer is Windows 7 32-bit. So far neither of the computers ... have shown the 'Get Windows 10' app in the tray bar, while my main machine (an Asus with an Intel core i7) says it is ready for the Windows 10 upgrade. I was hoping to use one of the other laptops to put Windows 10 on, but I get the feeling that they are missing something necessary in their CPUs to allow installation. I should also ... (view more)

Infopackets Reader 'Phil' writes: " Dear Dennis, I am using Windows 7 Home Edition and have been using CCleaner (crap cleaner) for a long time without any problem. However, I've been having difficulty with the last four updates to the program. Each ... update will download as usual, but the green installation progress bar stops after having moved about a quarter of an inch. It doesn't move any further, even if I leave the system on all day. Any ideas what might be causing it or how to resolve the issue? Your help would be most appreciated. " My response: Oftentimes if a program doesn't update ... (view more)

Google has added a new measure to protect users from visiting risky websites. It's now going to warn users about bogus downloads, even before they go to the website concerned. The changes will affect Google Search, users of the Chrome browser, and ... advertisements provided by Google to third-party websites. Safe Browsing Warnings Extended to Chrome Google's Chrome browser will now contain special warning messages built into the web browser. The warnings are part of Google's Safe Browsing Service , which is also available as a third party API (application program interface). Parts of the ... (view more)

Infopackets Reader 'ltb223' writes: " Dear Dennis, Is it possible to download all my email messages from my computer to a CD or a thumb drive so I can read them later? If so how do I go about it? My email account is with gmail. Thank you. " My ... response: There are a number of ways to go about downloading and archiving email messages (whether it's gmail, hotmail, aol, or yahoo); in general, there are two main ways to achieve this: you can either export emails via web interface if your email service supports it, or export emails using an email client if you use pop3 or imap to connect and read ... (view more)

Infopackets Reader 'Bob T.' writes: " Dear Dennis, I am trying to reinstall Windows on my computer but I can't seem to find my Windows DVD anywhere. In fact, I'm not even sure if my computer came with an install disc. Should I download Windows from ... a torrent website? Can I use a DVD or USB drive to reinstall Windows? What do you suggest? " My Response: You can download a copy of MS Windows 7, 8, or 10 for free from Microsoft and install it from DVD or USB, though the steps for installing from USB are a little more involved for Windows 7. At the time of writing this ... (view more)

KeePass Password Safe 2.28 Security experts recommend you use a different password for every one of your accounts. That's a lot of passwords to remember! KeePass can help you manage all of these passwords by storing all of them in a single, secure ... place. http://keepass.info/ Unchecky Beta 0.3 It seems like every time you try to download software there are offers to download other programs. In some cases, these programs are presented to you with checkmarks next to them, meaning they'll be installed by default if you don't uncheck them. Unchecky can help with that by keeping those ... (view more)

There's been much talk about Windows 10 beta, otherwise known as the "Technical Preview." The good news is that Windows 10 Technical Preview is now available for download to the general public, and it's absolutely free. But before you rush off to ... download Microsoft's latest offering, please take a few moments to consider some important details. Things to Consider before Downloading Windows 10 Technical Preview First, the Windows 10 Technical Preview is still in early development. That means the software is inherently buggy and prone to crashing, and can result in data ... (view more)