disk image

Infopackets Reader 'Mike' writes: " Dear Dennis, Thanks for your helpful site. I enjoy reading your advice and keeping up with the news. My question relates to the KB3000850 patch , which is a major update for Windows 8.1 for x64-based systems. It ... is a whopping 775 MB download; it first appeared as an 'optional' download, and then later as 'important'. I've tried installing KB3000850, but it has failed to install on 4 separate occasions. Googling KB3000850 gets into stuff way beyond my understanding, but one page by Woody Leonhard said not to install it . I ... (view more)

Infopackets Reader Anne F. writes: " Dear Dennis, After a Windows Update, my laptop rebooted and then displayed a blue screen of death (BSOD) with the error message CRITICAL SERVICE FAILED. After that, the computer reboots and goes into a continuous ... loop -- I am not able to get into Windows at all. I used various repair discs and managed to gotten rid of the CRITICAL SERVICE FAILED message, but now my computer boots into a black screen with the message No Operating System Found. When I use one of the downloaded repair disks, I see my C drive and Windows 8 is still on there, so I don' ... (view more)

Infopackets Reader Bill C. writes: " Dear Dennis, I run Windows 7 64 bit on my computer and my wife has an old Windows XP 32-bit PC (Dell Inspiron E521). She's a real stickler about [keeping her PC exactly the way it is, so she can still access all ... her files and programs, but I know it's time for an upgrade and I'd like to upgrade it to Windows 7 64 bit for her] ... I already have on hand all the items I thought I'd need: Windows 7 upgrade CD, more RAM for her PC, two new 1 TB hard drives, a video card, etc. What I'd like to be able to do is make a disk image clone of her old XP hard drive, ... (view more)

Infopackets Reader 'Frank' writes: " Dear Dennis, I was wondering if I can hire you to fix a laptop with a ransom virus infection. The reason I'm asking is because as soon as the system boots up, the virus is there [with a message stating the ... computer has been locked down]. There is no desktop, meaning I can't open anything. What can I do? " My response: Unfortunately, if you cannot boot into the Windows desktop, then I cannot dial into the laptop to fix it via remote desktop support . The virus you have may be repairable depending on what you're infected with, and whether or not the virus is ... (view more)

Infopackets Reader 'pthamilton' writes: " Dear Dennis, I have a Dell XPS M1330 laptop computer. I get frequently recurring messages that my D drive (recovery drive) is full. Can I delete files on my recovery drive? Also, if I upgrade to Windows 7 or ... Windows 8, will it stop the 'disk is full' error messages? Thank You. " My Response: In general, it is not recommended that you delete any files from the recovery drive, as it contains disk image files used to restore your system to default configuration when you first purchased the computer. If you downloaded or copied files onto the D drive, you ... (view more)

Infopackets Reader Frank P. writes: " Dear Dennis, A friend of mine has a malware (or a virus) on his computer and can't get rid of it. He has tried to download various malware removal utilities online (such as malwarebytes antimalware, etc), but ... his web browser appears to have been hijacked and subsequently, malwarebytes won't download. What can he do to remove the malware? " My Response: Some malware will purposely block websites (such as malwarebytes) to prevent you from downloading and removing the infection. The easiest way to get rid of pervasive malware is to boot ... (view more)

Infopackets Reader 'rseal54' writes: " Dear Dennis, I have a 6 year old Gateway computer with Windows Vista operating system and Service Pack 2 installed. I have a question regarding reinstalling Windows; I want to save all my data and installed ... programs to an external hard drive, then do a clean reinstall of the operating system. Is it possible to reinstall Vista with all the latest updates [automatically applied during the reinstall without using Windows Update]? Also, how do I get back all the items that were saved on the external hard drive? " My Response: That's an ... (view more)