device manager

Infopackets Reader 'JustRosy' writes: " Dear Dennis, I have a laptop that I use daily, and for security reasons I want my WiFi permanently disabled in Windows 10 . Unfortunately my Windows 10 laptop WiFi does not have an 'on / off' switch which ... would disable my WiFi permanently. Instead, I have been using Windows 10 "airplane mode" to disable the WiFi, but this doesn't work 100% of the time because my WiFi seems to activate spontaneously. I am super paranoid about having a WiFi connection because I don't believe there is a 100% secure WiFi, and therefore I don't ever want to use WiFi on my ... (view more)

Infopackets Reader Barry S. writes: " Dear Dennis, I am having problems with my computer's display freezing randomly, though it usually happens within 3 minutes of booting into Windows 10. Oftentimes the system will lock up during boot. When this ... happens, my hard drive light on the PC keeps flickering away like it's still loading, which suggests to me that there is something wrong with my video card. I tested this theory by using remote desktop to connect to my main PC from my laptop. To my surprise the PC was still working as it should via remote desktop, though as I mentioned the display ... (view more)

Infopackets Reader Sal S. writes: " Dear Dennis, My company runs a network of computers. Some of the computers run Windows 10 with 64 GB of RAM and VMWare Workstation (which run virtual machines). I use Windows Remote Desktop (RDP) to manage these ... 'Windows 10 Servers' remotely. Recently I had to install Oracle VirtualBox on the main Windows 10 server, and now I cannot connect to it using RDP - I have to use TightVNC instead. When I try and connect using remote desktop (RDP), I get an error message: ' Your computer could not connect to another console session on the remote computer because you ... (view more)

Infopackets Reader William C. writes: " Dear Dennis, I'm have a problem with my sound after the latest Windows Update in Windows 10 (version 15063.540). If I use System Restore to roll back the sysetm (which then uninstalls the update), my sound ... works perfectly fine. In my Device Manager I have: a 'High Definition Audio Device' with yellow exclamation point warning, and two 'Realtek High Definition Audio Device' with no warning. I have uninstalled and reinstalled the Realtek audio drivers to no avail - the sound will simply not work! My system is connected to a TV via HDMI cable. If I use ... (view more)

Infopackets Reader Susan M. writes: " Dear Dennis, I recently bought a new laptop that came with Windows 10 pre-installed. Last week, I received a Windows 10 update and now my battery keeps draining - even with the power plugged in! This doesn't ... make any sense to me; also my laptop is brand new! The balloon over the battery icon is reading '93% available (plugged in, not charging)'. I looked on the Internet to see if I could figure out what was causing this, and there are a lot of people having the same issue. Do you know why my laptop won't charge and how I can fix the 'plugged in, not ... (view more)

Infopackets Reader Alan B. writes: " Dear Dennis, I rebooted my laptop recently, and now my keyboard has completely stopped working. I looked at the status of my keyboard under Device Manager and it reports that my keyboard is a 'Standard PS/2 ... Keyboard' with an error code 39. The specific error message is: 'Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)'. I have scoured the Internet and have tried various registry 'fixes' online, but nothing works! You fixed my computer a few years back using your remote desktop support service, and ... (view more)

Infopackets Reader Gord F. writes: " Dear Dennis, I recently installed Windows 10 on my PC. Everything has been working fine for over a year, however, all the sudden my Logitech webcam 300 stopped working with Windows 10. I thought perhaps I may ... need to reinstall the driver, so I went to Device Manager to locate the webcam but it is not there anymore. Instead, I see an 'Unknown device' and if I double click it, it says: 'The drivers for this device are not installed. (Code 28) This operation requires an interactive windows station'. I have absolutely no idea what that means. I tried ... (view more)

How to Fix: Windows 10 Webcam Not Working Infopackets Reader Alan S. writes: " Dear Dennis, Paul Thurrott over at Thurrott.com (previous author of WinSupersite) has suggested that the latest Windows 10 Anniversary update has broken 'millions' of ... webcams . I have read his article and tried the registry fix, all to no avail - my webcam simply will not work. I have also reviewed other websites for similar registry fixes, but nothing works. Do you have any suggestions? " My response: From what I read on the Paul Thurrott's website, the registry fix he describes is a workaround - though it's not ... (view more)

How to Fix: 'Your Power Plan Information isn't Available' Infopackets Reader Cindy G. writes: " Dear Dennis, I am running Windows 7 Pro and I'm trying to defrag my hard drive. I'm using Piriform Defraggler and it says that it will take over a day to ... complete. That's fine - however, every time I shut my monitor off and leave the computer to do its work, it keeps going to sleep. I have gone to the Power Options in the Windows Control Panel, but all I see is a message stating that 'Your power plan information isn't available'. I am completely perplexed by this as I have a Windows 7 laptop and my ... (view more)

Infopackets Reader Jim N. writes: " Dear Dennis, Ever since I upgraded to Windows 10, I have no sound. I have looked at all of my speaker / headphone volume settings, and have searched Google for 'windows 10 sound not working' and 'windows 10 sound ... drivers', but nothing seems to apply to my situation - my sound simply does not work. I realize that this is a very common problem, but having no sound in Windows 10 is driving me nuts. Is there a simple fix for this or should I go back to Windows 7? " My response: I can tell you that based on my experience, the sound in Windows 10 cuts out ... (view more)