programs

Infopackets Reader Stacie M. writes: " Dear Dennis, I upgraded to Windows 10 over the weekend, but unfortunately many of my programs appear to be incompatible. For example, a program either gives me an error and immediately exits, or it runs but ... doesn't work properly. If I would have known that my programs won't work with Windows 10, I don't think I would have upgraded. Is there anything I can do to make my programs compatible with Windows 10? " My response: When I first upgraded to Windows 10, many of my favorite programs wouldn't work properly, either - similar to what you describe. For ... (view more)

Infopackets Reader Ed H. writes: " Dear Dennis, Regarding Windows 10: do I have to reinstall my programs once Windows 10 is installed, or will everything move over automatically? I'm confused because I read that if I install Windows 10 I will have ... to reinstall programs, but other websites say that I won't have to reinstall any programs. How can I know for sure? " My response: Most users will be doing an 'in-place upgrade' through Windows Update; in that case, most of your programs (including your user data) should automatically move over without any problems. On the ... (view more)

Infopackets Reader Susan K. writes: " Dear Dennis, With regard to the free Windows 10 upgrade : will I receive Windows 10 32-bit, or Windows 10 64-bit, or will I have a choice? I ask because I am currently running Windows 8 32-bit and I'd like to ... upgrade to Windows 10 64-bit. A friend of mine told me that the 64-bit Windows is faster. Can you tell me what is the difference between 32-bit and 64-bit Windows 10? " My response: As with all previous versions of Windows, you can only change the operating system architecture (for example: from Windows 7 32-bit to Windows 10 64-bit) if ... (view more)

Infopackets Reader Tina M. writes: " Dear Dennis, Regarding CryptoLocker , can you tell me if the software program CryptoPrevent can actually remove CryptoLocker and other ransomware infections? In other words, does CryptoPrevent actually work? Or ... is there a better way to prevent and remove CryptoLocker if I get infected? " My response: Similar to antivirus, CryptoPrevent is software that helps to prevent CryptoLocker and similar ransomware infections. It does not remove the infection if you become infected. If you do become infected, the only 100% fail safe way to undo the damage ... (view more)

Infopackets Reader 'controlbob' writes: " Dear Dennis, I have an HP laptop running Windows Vista and I plan to upgrade to Windows 7 using an OEM install disc. Do you know if the OEM Windows 7 will be approved for the free Windows 10 upgrade when it ... becomes available? Are the hardware requirements for the Windows 10 similar to Windows 7? Can I upgrade / migrate to Windows 10, or do I need to do a clean install? " My Response: The short answer is that yes, you can get the free upgrade to Windows 10 if you currently have Windows 7 or 8.1 installed -- providing you claim the ... (view more)

Infopackets Reader 'TNStumbler' writes: " Dear Dennis, I'm running Windows 7 Pro and my computer takes too long to start -- upwards of 85 seconds or so. I am running Malware Bytes Pro (paid version) and it has not found any malware. So, it must be ... that too many programs are being loaded during boot. Which programs can I remove from my startup? " My Response: There are plenty of utilities out there that can help you remove items from the startup. I personally prefer to use msconfig because it's already part of Windows XP, Vista, Windows 7 and Windows 8. It's very simple to use, though figuring ... (view more)

Infopackets Reader Eric H. writes: " Dear Dennis, I recently purchased a new PC with Windows 8.1. My old PC has Windows XP on it, and I would like to copy over all my programs from Windows XP to Windows 8.1. How can I do that? After I'm done moving ... over all my programs, I want to wipe the old Windows XP PC clean and give it away. " My response: Unfortunately, migrating from Windows XP to Windows 8.1 is not as easy as 'copying' over files from one PC to another. In this case, I suggest you do one of the following: 1. Reinstall all (or some of) your programs manually on the new Windows 8.1 ... (view more)

Infopackets Reader Gord S. writes: " Dear Dennis, I have Windows 8.1 64 bit installed on my PC. When downloading programs I see there are options for 32 bit or 64 bit. My question is: should I download both 32 bit and 64 bit programs? [Also, what is ... the difference between 32 bit and 64 bit Windows?] Thank you for your comments. " My response: That's a great question; thanks for asking. If you are running 64 bit Windows, you should download and install 64 bit versions of programs -- but only if they are available. If there is no 64 bit version available, then running the 32 bit version will ... (view more)

Infopackets Reader 'miannone' writes: " Dear Dennis, I recently purchased a new [Windows 8.1] desktop computer (or so I thought) from a big box electronic store. It should be noted that I did not utilize the 'pay-for-setup' process that the sales ... people attempted to convince me was the only way to go. I took the machine home ... [and booted it up] first time. It went through all the necessary updates; ... [once complete, I started] the customization. It was then I noticed that [my hard drive already had a user named 'Sam' defined on it. For example, even though I am the only user on this ... (view more)

Infopackets Reader 'gfaas' writes: " Dear Dennis, What is your opinion of having two antivirus programs installed instead of one? I have Microsoft Security Essentials and Grisoft AVG antivirus. " My response: In my opinion, using two antivirus / ... antimalware programs is better than one for the same reason you would seek the advice of two independent doctors for a life threatening illness. That said, I suggest that you ensure both antivirus / antimalware programs do not conflict with each other, or you will run into resource issues that will cause your computer to slow to a ... (view more)