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Infopackets Reader 'Cindy' writes: " Dear Dennis, I have Windows 8.1 on my laptop which has been very, very slow. I decided to upgrade to Windows 10 hoping this would fix my problems, however I keep getting a message that ' The installation failed ... in the First_Boot phase with an error during Sysprep Operation ' (pic). I have been researching this problem for 2 days using Google, and have yet to find a fix that makes sense! Absolutely nothing I do seems to work! Can you PLEASE help? " Update 20200116 : I'm getting a lot of emails from folks asking for help on this. If you want this problem ... (view more)

Infopackets Reader Marjie H. writes: " Dear Dennis, I just received an email offer from Norton Security asking if I would like to enroll in the Norton Identity Protection. In order to do so, the form says I need to provide my social insurance ... number. The protection being offered is free, so long as I renew my Norton Antivirus subscription. From what I understand, this service includes protection against personal credit, credit cards, bank, social insurance number (SSI), etc. My question is - with all this information they are asking for, what is the possibility they could be hacked and all my ... (view more)

Infopackets Reader 'Mbi Ent' writes: " Dear Dennis, After upgrading from Windows 8.1 to Windows 10 on the C drive, I still have a partition which is viewable under 'This PC' and is labeled as the 'Recovery' partition (also known as 'the D drive'). ... As far as I understand, the D Drive contains the vendor's recovery data for my Windows 8.1 which was originally installed on my system. What I would like to know is if the recovery partition has also been upgraded to Windows 10, or if it still contains Windows 8.1 recovery data? If it is the latter, could I just delete the recovery drive? " My ... (view more)

The recently debuted 'Facebook Protect' feature has sparked controversy. Facebook says it's a tool to protect user privacy, but critics suggest it is nothing more than a tracking tool designed to collect user activity. The tool appears in the ... iPhone/iPad app for Facebook. Although the menu option is listed as 'Protect', it's actually a virtual private network (VPN) tool called "Onavo." A VPN works by creating the virtual equivalent of a private "tunnel" on the Internet. The tunnel then allows data to flow back and forth between a user's computer and the website or service they are ... (view more)

Several Google devices such as the Google Home and Chromecast appear to be causing temporary WiFi outages on home routers. Google says it's working on the problem, but some critics believe it's a design flaw rather than a bug. Originally it appeared ... the problem was specifically restricted to one gadget, the Google Home Max, and affected only "Archer" brand routers. However, later reports have identified the problem in other models of the Google Home smart speaker, along with the Chromecast range that 'casts' Internet audio and video to a television set. WiFi Dropping Out Reports ... (view more)

More than 400 leading websites could be compromising user security by collecting everything the user types - whether or not the user is aware. A Princeton University study also found the collected information was not always adequately protected and ... anonymized. The problem highlighted by the study was the use of third-party tools that website owners can use to find out more about how people navigate their site. These tools often track precisely where the user moves a mouse cursor along with information they type in, even if they then delete it. In principle these "session replay" tools can be ... (view more)

Infopackets Reader Pat C. writes: " Dear Dennis, I have been using Microsoft Outlook for a number of years as it is my go-to email client. Every so often I need to reinstall Windows for various reasons; when this happens I have to reinstall Outlook ... and create a new Outlook .PST file, which stores my Outlook data including emails and calendar. The problem is that I have 8 .PST files from each time I've had to reinstall Windows over the years, as Outlook simply - will not - allow you to continue using the same .PST file from where you last left off. From what I can tell, each time the .PST file ... (view more)

Gmail users can now add third-party tools to merge email messages with other programs - without the need to manually load a specific app, then copy and paste data. The idea is similar to using browser extensions on a web browser, but will likely ... raise privacy and security concerns. Google already has its own tools that connect Gmail with other services. For example, users who receive a message confirming a flight booking or restaurant reservation can often add the relevant information to their Google Calendar tool with a single click. The Google Translate tool is also built in to Gmail. Now ... (view more)

A life insurance company is offering the Apple watch for just $25 to customers. The catch is that they will have to meet health goals as tracked by the watch to be eligible for the discount. The smart watch connects wirelessly to an iPhone and has ... two main uses (besides telling the time): displaying information so that users don't have to retrieve their phone, and tracking activity for fitness apps. Normally the latest model costs at least $329, so the offer from John Hancock insurance is a significant discount. It's only eligible for people who take out life insurance and sign up for ... (view more)

One of the key security protections in WiFi has a serious vulnerability, a researcher has revealed. The exploit has to do with the protocol "WPA2" - currently considered the most secure protocol commonly used on WiFi routers and hotspots. Here's ... what you need to know about the WPA2 exploit. What's the problem and what does it affect? Security researcher Mathy Vanhoef has published a demonstration for what he's called "KRACKs," short for key reinstallation attacks. That's a way of exploiting a weakness in WPA2 (WiFi Protected Access II), the security system that is most ... (view more)