common client

Infopackets Reader Diane M. writes: " Dear Dennis, I just love getting your newsletters! They have helped me so much in the past. My question is in regard to a process named ccApp.exe: when I shut down my computer, I often have to wait for a long ... time before it actually shuts down to reboot. Most of the time I will get an error stating that 'ccApp.exe is not responding' and when I click to end the process, my computer remains frozen. Often times I have to reset the computer manually. Can you please help me out with this problem? I'm running Windows XP. Thanks for any help you can offer ... (view more)