Dennis Faas

Infopackets Reader Leona H. writes: " Dear Dennis, I'm trying to upgrade from Outlook 2010 to Outlook 365 and I it takes a long time to start, stating that it 'cannot start outlook, cannot open window' or such. Actually, the full error message is: ' ... Cannot start Microsoft Office Outlook. Cannot open the Outlook Window . The set of folders cannot be opened. The attempt to logon to Microsoft Exchange has failed.' I don't understand how to get around this problem. I currently have Office 2010 and Office 365 installed. It only happens when I launch Outlook 365. Initially when I started Outlook ... (view more)

Infopackets Reader Nancy P. writes: " Dear Dennis, Back in January I was paying bills on my bank website, when suddenly a red warning screen appeared, stating that my PC was locked and that I needed to call Microsoft to fix the problem. The phone ... number listed was 855-755-2888. There were loud sirens going off, and the computer was speaking to me. There was no way to get past the warning screen and I could not use my computer. Not knowing any better, I called the number and spoke to a man with a very thick Indian accent . He said their company name was PC Safe Pro and that they were ... (view more)

Infopackets Reader Sam G. writes: " Dear Dennis, Thanks for your incredible service in helping me to set up a secure remote desktop using OpenVPN - now we can connect remotely to our office PC without worries of ransomware. Currently we have 10 ... people in the office and some of those users have unrestricted administrator access on the system. I would like to know if it's possible to hide user accounts in Windows 10 from the login screen? This is a security concern in case an employee's laptop was stolen - I don't want someone having access to our network remotely and trying to guess login ... (view more)

Infopackets Reader Steve T. writes: " Dear Dennis, I run a small business, and with the COVID-19 pandemic we have been forced to work remotely from home. The problem we are currently facing is that there are important files on our office PC (server) ... that I need to share with other employees. Right now I'm having to send these files by email and it's a nightmare. I've looked into using TeamViewer to connect remotely to another computer , but the fees they charge are quite high. Also, I am worried that if TeamViewer got hacked, someone might be able to gain access to my network. The reason I'm ... (view more)

Infopackets Reader Julie F. writes: " Dear Dennis, My daughter is addicted to Roblox and plays it on her tablet for hours on end, every single day. Recently she received two gift Roblox gift cards for her birthday. These cards contain a PIN number ... and need to be activated online so she can use it within the game. I have successfully entered in the PIN number using a web browser (on a PC), and she now has $50 worth of Roblox credit. From my understanding, I am now supposed to convert the Roblox credit into Robux, which will allow her to purchase items within the game. Every video and written ... (view more)

Infopackets Reader David C. writes: " Dear Dennis, I am running out of space on my C drive (SSD) and I would like to move my entire Steam folder to the D drive. Currently I have a 1 TB SSD on C and the D drive is a 4 TB regular hard drive. Every ... guide I've looked at on the Internet explains how to do move each Steam game one at a time, but I've got over 20 games installed on here and that would take forever. What I would like to do is move all Steam games to another drive in one go. I don't understand why this is so difficult. I'm afraid I may screw something up if I don't do this right - in ... (view more)

Infopackets Reader Ginny S. writes: " Dear Dennis, I am running Windows 10 Home and all the sudden it is telling me that I need to change my password and that my Windows password must meet complexity requirements . I have never had this issue ... before. To make matters worse it tells me that the password needs to be minimum of 8 characters and contain both upper and lower case, plus digits. This has happened twice already and I have a hard enough time remembering my passwords. How can I disable the Windows 10 Home password complexity and expiration ? All the posts I've come across all mention ... (view more)

Infopackets Reader Marlene T. writes: " Dear Dennis, My Windows 10 computer recently upgraded and my desktop icons have gone missing . On top of that, Malwarebytes Antimalware no longer works. When I try to launch Malwarebytes Antimalware, it ... freezes at the Malwarebytes logo and does not progress. I've tried to uninstall Malwarebytes Antimalware but it tells me that it can't start the malwarebytes installer service . I'm completely lost and need Malwarebytes to run! I need your help! " My response: I asked Marlene if she would like me to connect to her machine using my remote desktop support ... (view more)

Infopackets Reader Rick F. writes: " Dear Dennis, I had a problem trying to uninstall a program via the Control Panel (Add or Remove Programs / Programs and Features) and ended up having to remove it manually. The problem now is that the program ... won't uninstall from Programs and Features . Is there a way to manually fix a program that won't remove from Programs and Features so it's completely removed from the list? It's like I have a phantom entry and I don't know how to get rid of it. I hope what I'm asking makes sense. I've tried to follow so-called guides online to fix this problem but ... (view more)

Infopackets Reader Sharon S. writes: " Dear Dennis, I just purchased a used Acer laptop with Windows 10 on it. The system is slow and Task Manager shows 100% disk usage by CompatTelRunner.exe . Also CompatTelRunner.exe causes high CPU usage . I ... searched Google on how to disable CompatTelRunner.exe or delete CompatTelRunner.exe but can't seem to find a straight answer. Can you help? " My response: I asked Sharon if she would like me to have a closer look at the issue using my remote desktop support service , and she agreed. Below I will discuss my findings. How to Fix: Disable CompatTelRunner. ... (view more)