Dennis Faas

Infopackets Reader John P. writes: " I just upgraded to Windows 10. Yesterday I went to go use the Edge browser, but it immediately opened with window stating that my computer has a serious virus and then asked me to call 866-628-4936 to remove the ... virus. The whole time the window was open, there was a computer-generated voice speaking to me. I realize this is a scam, but there is no close button to shut it off. [Other numbers associated with this scam include: 1-866-928-0684, 1-866-436-9418, 1-866-978-1337, 1-866-560-5093, 1-866-362-8280, 1-866-453-2895, 1-866-594-0204, and 1-866-582- ... (view more)

Infopackets Reader Vince C. writes: " Dear Dennis, Every time I try to upgrade to Windows 10, I receive an error message stating that 'We couldn't update the system reserved partition'. My Windows 7 is on an SSD (solid state hard drive) with 62.2 GB ... free space. According to the 'Disk Management' utility, my System Reserved partition is 99.9 mb with what looks to be 65 mb free space. How can I increase the size of the System Reserved partition so that I can upgrade to Windows 10? " My response: You can use a partition editing tool to increase the size of the System Reserved partition. That ... (view more)

Infopackets Reader Gail N. writes: " Dear Dennis, I have two HP laptops: one that came with Windows 7 and the other with Windows 8. I have already upgraded both laptops to Windows 10 using the 'get Windows 10 app' via the desktop. My question is: ... what happens if Windows 10 fails and I need to factory restore my laptop? Will I get back Windows 10 or will it reload the original operating system (Windows 7 or 8)? I ask because both my HP laptops have a 'factory restore' partition which I can access by pressing F11 on my keyboard during bootup. Also, is there any way to fix my laptop without ... (view more)

Infopackets Reader Tim C. writes: " Dear Dennis, I recently upgraded to Windows 10 and have a rather perplexing issue. A few days ago I opened my laptop and Windows 10 presented me with a window, asking me if I was using a public or private network. ... I clicked the public network button, not thinking much of it - however, ever since then I cannot connect to my laptop using Remote Desktop (from the PC), nor can I use TightVNC, which is an alternative to Remote Desktop. Also, when I launch some programs (for example, Kodi to play movies), the Windows firewall tells me that the program I just ... (view more)

Infopackets Reader Bill S. writes: " Dear Dennis, I just upgraded to Windows 10. Every time I boot my computer, I receive an error message that says 'Windows Command Processor has stopped working'. There are at least 3 of these notifications ... whenever I sign into Windows 10, and they only happen after I login. I have searched high and low to try and figure out why I keep receiving this error message but I'm completely stumped. Can you help? " My response: This is a good question. When I first upgraded to Windows 10, I also received the error message that 'Windows Command Processor has stopped ... (view more)

Infopackets Reader Sam P. writes: " Dear Dennis, I just upgraded to Windows 10 and I can't stand using the Edge browser. Before I upgraded to Windows 10, I was using Windows 7 with Internet Explorer 11 (IE11). I had Internet Explorer 11 set up with ... a few of my favorite add-ons, which are not compatible with Edge. Do you know if there is any way for me to use Internet Explorer 11 as my default browser in Windows 10? I've tried using the Settings App to make IE 11 as default, but it doesn't seem to work. " My response: When you upgraded to Windows 10, and if you agreed to use the "recommended ... (view more)

Infopackets Reader Kelly R. writes: " Dear Dennis, I've been using Windows 10 and so far so good. I took your advice and installed Classic Shell, which I think is a superior Start Menu than the default Windows 10 Start Menu. Everything has been ... great for the last few weeks, but suddenly all of my icons on the desktop have disappeared! At the same time, my browser window won't minimize or maximize - it only moves left or right. I have no idea what's going on but I'd really like to have my icons back on the desktop! I am going bananas! Can you help? " My response: ... (view more)

Infopackets Reader Tim H. writes: " Dear Dennis, I just upgraded to Windows 10 recently and one thing that bothers me when I'm using File Explorer to browse my files is the 'Quick Access' section. Previously in Windows 7, this section was called ... 'Favorites', and contained only the shortcuts that I wanted listed. For example, I could go into c:\users\my user name\favorites and add a shortcut to my taxes folder. Now that I've upgraded to Windows 10, I'm stuck with Quick Access which not only shows my previous Favorites, but also includes a bunch of other junk - such as recently opened files and ... (view more)

Infopackets Reader Stacie M. writes: " Dear Dennis, I upgraded to Windows 10 over the weekend, but unfortunately many of my programs appear to be incompatible. For example, a program either gives me an error and immediately exits, or it runs but ... doesn't work properly. If I would have known that my programs won't work with Windows 10, I don't think I would have upgraded. Is there anything I can do to make my programs compatible with Windows 10? " My response: When I first upgraded to Windows 10, many of my favorite programs wouldn't work properly, either - similar to what you describe. For ... (view more)

Infopackets Reader 'Lorraine' writes: " Dear Dennis, Not too long ago I reserved my copy of Windows 10, but then I canceled it a few days later. I have followed your guide on how to cancel Windows 10 reservation , but now every two days or so I get ... an incredibly annoying pop-up window asking me to start the Windows 10 upgrade, or postpone for a later time (which is usually 2-3 days later). When I click on Windows Update I keep seeing a message stating 'Your upgrade to Windows 10 is ready' - and I can't download any other updates. It's almost as if Microsoft is keeping my computer hostage! I ... (view more)