Dennis Faas

Infopackets Reader 'Giselle' writes: " Dear Dennis, Recently my Windows 10 computer upgraded to the 'Creators Edition', and now the Windows 10 'Photos' app has magically replaced the 'Windows Photo Viewer'. I absolutely can't stand the 'Photos' app ... and I want Windows Photo Viewer back on my system! I have tried going to Control Panel -> Default Programs to change the settings but Windows Photo Viewer is nowhere to be found! Can you help? " My response: I also noticed that the Windows Photo Viewer went missing with the Creators Edition update. Windows Photo Viewer has been a staple in ... (view more)

Infopackets Reader Jill G. writes: " Dear Dennis, I have a Windows 7 Pro machine that we use at work which has a broken Windows Update. I have tried to do an 'upgrade repair' in hopes of fixing the issue, but the Windows installer exits immediately. ... The major issue we're facing is that our Windows 7 machine has new user accounts on it which we did not create - we suspect that it has become compromised because it has not downloaded Windows Updates in over a year. From what I read online, it is possible to upgrade from Windows 7 Pro to Windows 8 Pro (not 8.1!) which will keep my programs and ... (view more)

Infopackets Reader Jeff L. writes: " Dear Dennis, I have a Windows 7 machine I'm trying to virtualize, which is connected to a Windows Server 2012 network. The issue I'm having is that the newly created virtual machine works fine after it's been ... virtualized but later it won't work. Whenever I try and login to the network, I receive an error message ' The security database on the server does not have a computer account for this workstation trust relationship. ' I am using VMWare Workstation as the hypervisor. I have tried everything I can think of to fix this but there is absolutely no way for ... (view more)

Infopackets Reader Richard A. writes: " Dear Dennis, I am so glad I found your website! I have a major problem with my Samsung S6 Edge (with Android Marshmallow). Recently I started receiving full screen pop up advertisements on my phone - these ads ... are appearing even when my phone is idle! At first they appeared every few days but now these full screen advertisements are popping up every few hours. I have NO idea where they are coming from. I searched google for 'block popup ads android' and came across an article suggesting it is possible to disable notifications from apps by adjusting the ... (view more)

Infopackets Reader Fabian A. writes: " Dear Dennis, I have a very old Dell Windows 2003 Server with a PERC RAID card set up for storage. We are trying to convert this old server into a virtual machine, then migrate to Windows Server 2016. I tried ... using the utility Disk2VHD to image the C drive into a .VHD file, then run the .VHD file using Oracle VirtualBox. Unfortunately, I keep getting 'a disk read error occurred' every time I try to boot the virtual machine. I have read your credentials and am very impressed with your knowledge, and was wondering if you could help us convert this server? ... (view more)

Infopackets Reader Sal S. writes: " Dear Dennis, Thanks so much for helping me fix the remote desktop 'another connection is in progress' error ! I have another question. As I mentioned, we use VMWware Workstation extensively for running virtual ... machines on our Windows 10 'server' computers. I recently installed Oracle VirtualBox on the same system running VMWare Workstation, and now my network is not working on any of my virtual machines. I cannot connect to the Internet on any of the virtual machines, nor can remote desktop into any of the virtual machines. I have tried uninstalling and ... (view more)

Infopackets Reader Sal S. writes: " Dear Dennis, My company runs a network of computers. Some of the computers run Windows 10 with 64 GB of RAM and VMWare Workstation (which run virtual machines). I use Windows Remote Desktop (RDP) to manage these ... 'Windows 10 Servers' remotely. Recently I had to install Oracle VirtualBox on the main Windows 10 server, and now I cannot connect to it using RDP - I have to use TightVNC instead. When I try and connect using remote desktop (RDP), I get an error message: ' Your computer could not connect to another console session on the remote computer because you ... (view more)

Infopackets Reader Stephen B. writes: " Dear Dennis, I recently installed 'Ace Player HD' to play p2p video streaming. Everything was fine for a little while, but now Windows 10 keeps popping up every few seconds saying that ' An app default was ... reset . An app caused a problem with the default app setting for .3gp files, so it was reset to Moves ... (view more)

Infopackets Reader Steve C. writes: " Dear Dennis, I am running a Windows 10 PC, which I share with my daughter. Lately I have begun receiving Facebook notifications / popups on the lower right corner of my desktop. These notifications appear every ... few minutes and it is literally driving me insane. I cannot figure out how to shut this setting off. Searching Google for 'windows disable facebook popups' isn't of any help because I am getting different answers. One says to disable the Facebook app, another says it's a Facebook setting. I have no idea how to do either because I don't even use ... (view more)

Infopackets Reader Ramona A. writes: " Dear Dennis, Recently My Windows 7 laptop kept popping up with ' Windows has detected that your computer's performance is slow ' error messages. I disabled the color scheme to fix the issue (as recommended) but ... the popups kept coming every 3 minutes or so. I suspected I was infected with malware, so I downloaded Malwarebytes Antimalware and did a scan. MBAM found over 1,700 'threats' - one of them was a rootkit. I quarantined all the items, then rebooted and things are much better, however - now the 'mbamservice.exe' is constantly causing high CPU load ... (view more)