Dennis Faas

Infopackets Reader Jake J. writes: " Dear Dennis, I recently upgraded my PC to Windows 10 with the October 2018 update (version 1809, build 17763). Everything seems to be working fine, however the other day I needed remote support help from a friend ... of mine using TeamViewer. To get connected to my machine, he instructed that I go to the TeamViewer website and download the TeamViewer program, then run it. He then requested my ID and Password in order to connect to my machine, but I could not find where to obtain this information despite him sending me step-by-step instructions with screenshots ... (view more)

Infopackets Reader Dave T. writes: " Dear Dennis, I recently upgraded my motherboard and CPU, which meant having to reinstall Windows 10 from scratch. I have a USB fingerprint reader that I've been using for years prior to the hardware upgrade, and ... it worked flawlessly. However, since I have had to reinstall Windows, the fingerprint reader keeps saying 'your device is having trouble recognizing you' whenever I try to sign in to Windows 10. If I keep swiping, I keep getting the same error message and eventually I have to enter my PIN in order to login. How can I make my fingerprint recognize ... (view more)

Infopackets Reader Marcy O. writes: " Dear Dennis, I just installed Windows 10 October 2018 update (clean install) on my machine. Everything was working fine for a few days until I installed MS Office. Now, I have a bunch of blank white icons on my ... Windows 10 desktop . I understand that there is an 'icon cache database' in Windows that can go corrupt, which may be the reason why I have these blank white icons on my desktop. I searched Google on how to fix the problem, and a few posts suggested deleting the icon cache databases using the command prompt. I did that, however, the output I'm ... (view more)

Infopackets Reader Philip S. writes: " Dear Dennis, We are running Windows 10 on our office machine which has Microsoft SQL (MS SQL) installed. On that machine we use Microsoft SQL Server Manager to enter in data into our databases, though other ... machines can access the Microsoft SQL databases through the network using MS Access DSN files. A few years ago we hired someone to set up our databases; however, we are now running out of space on the C drive as the databases have grown significantly in size. We would like to move the MS SQL databases and then set up a RAID to make the data redundant ... (view more)

Infopackets Reader Eugene C. writes: " Dear Dennis, I have a very strange and perplexing problem. I am running Windows 10 and Acronis True Image 2016 on my desktop PC and my laptop. A few days ago, both machines updated with a Windows 10 update, and ... now Acronis True Image 2016 won't open its main page. The program appears to load when it's launched: it shows the True Image icon on my task bar; however, when I hover my mouse over the icon all I see is a blank page for thumbnail. If I click the True Image 2016 icon on the task bar, it does nothing. When things are working properly, True Image ... (view more)

Infopackets Reader Paul K. writes: " Dear Dennis, We use VMWare Workstation 14 at work as the hypervisor for a number of virtual machines that run on our server. A few days ago we lost power on the server while our database virtual machine (VM) was ... running. I have since tried to start that virtual machine, but VMWare Workstation keeps popping up with an error message that says ' This virtual machine might have been moved or copied (pic). In order to configure certain management and networking features, VMWare Workstation needs to know if this virtual machine was moved or copied. If you don't ... (view more)

Infopackets Reader Steve P. writes: " Dear Dennis, Recently my computer updated to Windows 10 October Update (2018). Since then, Avast antivirus reports that ' You are unprotected '. I have tried disabling and re-enabling Avast, but it doesn't help. ... I have also tried to uninstall Avast (in hopes of reinstalling it), but the uninstall hangs near the 99% mark and will not progress. When I abort the uninstall, it says ' You do not have sufficient access to uninstall Avast '. I have already verified that my user account has administrator access. I have tried updating avast but received an error ... (view more)

Infopackets Reader Paulina K. writes: " Dear Dennis, I am running Microsoft Office Home and Student 2007. Whenever I run Excel, it displays an error message 'stdole32.tlb' and nothing else. MS Office then launches the Microsoft Office installer ... (inside of the Excel window), which takes about 5 or more minutes to complete. Eventually I can start using the program, but the next time I run Excel I get the same 'stdole32.tlb' error message. I have tried to uninstall and reinstall Office but it doesn't work. I also tried to repair Office but that gave me the same stdole32.tlb error message. Can ... (view more)

Infopackets Reader Sam G. writes: " Dear Dennis, I came across your website while researching a postfix question. I am also a Linux systems administrator. As of late our organization has been bombarded with scam emails from 'hackers' purporting to ... have hacked our email accounts and PCs, and are demanding $800 in the form of bitcoin ('hush money') to keep things quiet. Is there any way to block all emails with bitcoin wallet requests? I would say 9.9 times out of 10, any bitcoin wallet money request through email is a scam. " My response: For the record this same bitcoin scam email is being ... (view more)